Christin C. Turner

• Processed customer service orders promptly to increase customer satisfaction.
• Primary contact for our client, Proctor & Gamble.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Responded proactively and positively to rapid change.
• Excellent analytical, problem solving and organizational skills.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Assisted our other client, BBW tracking Purchase Order’s and confirming inventory.
• Maintained records of shipment documents such as invoices, bills of lading, packing slips, Certificate of Authentication, etc.
• Processed required paperwork to expedite handling of shipped and received goods.
• Proficient in MS Office (Excel and Word, in particular).
• Received inbound shipments in our inventory as well as P&G's SAP inventory system.
• Received Bath & Body Works inventory in their SAP inventory system.
• Planned shipments of raw materials to other fillers.
• Understanding of supply chain processes, including common obstacles and effective solutions.
• Attention to detail.
• Ability to work under pressure in high paced environment.
• Worked closely with production planning team.
• Ability to handle multiple purchase orders at once.
• Proficient in MS Office (Excel and Word, in particular).
• Maintained an excel tracking file for all P&G materials inbound, and outbound.
• Scheduled TL shipments of Finished Goods produced on site to P&G's Distribution Center.
• Verified inventory on hand with SAP inventory System, as well as our Sage / MAS inventory system.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Investigated and resolved accounting, service and delivery concerns.
• Developed and updated databases to handle customer data.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Updated account information to maintain customer records.
• Led root cause analyses to identify and address problems in industrial production.
• Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
• Proven ability to develop and implement creative solutions to complex problems.
• Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

With Bluegrass, I worked alongside MCP, TN (Memphis Contract Packaging) and assisted with their supply chain and logistics processes.

• Liaised between clients and vendors and maintained effective lines of communication.
• Shipped finished goods for BBW (Bath & Body Works) to a variety of Distribution Center's.
• Excellent analytical, problem solving and organizational skills.
• Attention to detail.
• Ability to handle multiple purchase orders at once.
• Using TMS (Manhattan Transportation Systems) scheduled all shipments within requested time.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Proficient in MS Office (Excel and Word, in particular).
• Located and confirmed inventory.
• Generated documentation and information required for customer shipments.
• Completed daily cycle counts and assisted with monthly audits.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Created and maintained databases to track and record customer data.
• Assisted coworkers and staff members with special tasks on daily basis.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Managed phone and email correspondence.
• Checked shipments against paperwork and signed documents.
• Collaborated with other departments on supply and quality issues.
• Updated computer tracking system, SAP, with latest product movements.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Devised routing plans and schedules to facilitate safe and timely delivery of goods.
• Managed inventory levels to verify availability of stock for customer orders.
• Developed strategies to optimize utilization of available resources.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Built and established relationships with staff and vendors.
• Scheduled and coordinated total loads and LTL's to maximize productivity and maintain organized calendar.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Updated and maintained databases to track shipments and inventory.
• Maintained excellent working relationships with clients by efficiently responding to inquiries and complaints.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Tracked orders and notified customers of status or potential delays.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Main contact for scheduling and routing all inbound freight to MCP (4 locations) used in production for our clients BBW, P&G, and Softee.
• Responsible for "receiving" all freight into client's inventory system, SAP, for visibility and confirmation that STO was on site.
• Investigated any PO's expected to have delivered in addition to product that was on site and had not been received in system within 24-48 hrs.
• Began shipping components to other fillers primarily for BBW. Including confirming on hand inventory, quantities, and location.
• Tendered loads with carriers through TMS.
• Generated all necessary shipping documents, i.e., BOL's, packing slips, COA's etc.
• Began shipping Finished Goods for Procter & Gamble.
• Experience using RF scanner.
• Responded and followed up with all inquiries (written and verbal) for vendors and customers related to purchase orders.
• Work closely with Operations to manage inventory levels as needed.

A large part of my employment here became investigating and tracking inventory. I building a great rapport with our clients and becoming the main point of contact for them, the vendors, and our team at MCP / Bluegrass. This was a vital step in the planning of production.

• Prep Cook: Prepared / cleaned / cut / portioned different food items for upcoming shifts.
• Delivery Driver : Delivered Food, Food Packages, and Services to a variety of customers ranging from personal orders to company orders as well as Catering orders.
• Assisted with catering orders including but not limited to: assembling catering trays, gathering and packaging everything included in catering orders, delivery and set up of orders, transaction exchange for payment of services.
• Order Taker: Assisted customers with placing orders via telephone, internet and in person.
• Cashier: Handled transactions for payment of services (Acc. Receivables, Cash, Credit, Online Payments).
• Line Cook (make): Prepared food for carry out and dine in orders.
• Delco: Packaged items needed for pick up and carry out orders.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Verified accuracy of all deliveries against order forms.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Trained and assisted new kitchen staff members.
• Planned menus to estimate food and labor costs, ordering accurate quantities of ingredients and supplies.
• Managed customer inquiries and complaints in polite and professional manner.
• Controlled food cost and waste by selecting and using correct ingredients and amounts.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Communicated with customers to address order inquiries, changes and cancellations.
• Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
• Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
• Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
• Entered orders into computer system quickly and in proper sequence.
• Accurately performed cash register operations to process and receive payments and issue change.
• Described menu items in detail and educated customers about meal options.
• Warmly greeted and welcomed customers to establishment before requesting food order.
• Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
• Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
• Monitored and tracked inventory to achieve prompt order fulfillment.
• Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
• Planned menus to estimate food and labor costs, ordering accurate quantities of ingredients and supplies.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Measured, weighed and mixed appropriate ingredients according to recipe directions.
• Maintained food safety and sanitation standards.
• Trained and assisted new kitchen staff members.
• Controlled food cost and waste by selecting and using correct ingredients and amounts.
• Measured and mixed ingredients according to precise recipes for best results.
• Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Prepared, delivered and set up Catering Orders.

• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Developed strategy to increase sales and drive profits.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Mentored team members to enhance professional development and accountability in workplace.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Ordering Trucks for future deliveries.
• Maintaining desired labor percentage.
• Cashing out Delivery Drivers and allocating tips.
• Enter Daily Sales Report into Jason's Deli Portal.
• Confirming and closing out transactions for entire shift / day.
• Delivered food, food packages, and services ranging from personal orders, company orders, and catering orders.
• Assisted with catering orders by assembling catering trays, gathering and packaging everything included in catering orders.
• Delivery and set up of catering orders.
• Assisted customers with placing orders via telephone, online and in person.
• Used POS system to enter orders, process payments and issue receipts.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Learned duties for various positions and provided backup at key times.
• Packaged items needed for pick up, delivery, and carry out orders.
• Prepared food for carry out and dine in orders.
• Performed cash, card and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Prepared / cleaned / cut / portioned different food items for upcoming shifts.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving alcoholic beverages.
• Prepare tables by setting up linens, silverware and glasses
  Inform customers about day’s specials.
• Up-sell additional products when appropriate.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain tidy dining area.
• Deliver checks and collect bill payments.
• Meet with restaurant staff to review daily specials, changes on menu and service specifications for reservations (e.g. parties).
• Follow all relevant health department regulations
• Served food and beverages promptly with focused attention to customer needs.

• Excelled in every store position and regularly backed up front-line staff.
• Trained and mentored new employees to maximize team performance.
• Stayed up-to-date on menu changes to help customers make food choices.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Served high customer volumes during special events, nights, and weekends.
• Served food and beverages promptly with focused attention to customer needs.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept employees operating productively and working on task to meet business and customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Cultivated warm relationships with regular customers.
• Greeted new customers, discussed specials, and took drink orders.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Supervised server staff and simultaneously served personal section of tables.
• Exercised composure under pressure and in escalated customer service scenarios.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Prepared specialty desserts for customers for special occasions.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Trained staff members on use of POS system.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Collected all sales receipts from servers after each shift.
• Input all sales data into Excel Spreadsheet for tracking purposes.
• Pay out any cash tips owed to servers.
• Collect any money owed by servers.
• Calculate and prepare cash tip out's for bartender, bussers, and host/hostesses.
• Prepare deposits for drop off at EOD.

• Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
• Described menu items in detail and educated customers about meal options.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Warmly greeted and welcomed customers to establishment before requesting food order.
• Checked food temperature regularly to verify proper cooking and safety.
• Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Checked outgoing orders for accuracy before delivery.
• Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
• Entered orders into computer system quickly and in proper sequence.
• Accurately performed cash register operations to process and receive payments and issue change.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Assisted other team members to achieve goals.
• Took orders, prepared meals, and collected payments.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Opened new inventory and rotated stock by dates to maintain freshness.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.