Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Matabaro Anet

Westbrook,ME

Summary

Throughout my career, I've held diverse roles at various companies, each contributing to a rich tapestry of experience. These include positions at Gorilland Safaris Ltd, Liquid Rwandatel Telecommunications S.A, IDEXX Dr, Abbott Laboratory, and Easy Care Residential. My responsibilities have encompassed a range of functions, notably serving in the Matrix department as a Production expert and fulfilling the role of Marketing and Customer Care Manager in the Commercial department.

In these capacities, I have been at the forefront of marketing initiatives, ensuring the promotion and sale of company products. This involved conducting comprehensive market surveys, keeping customers informed about new products, formulating and advising on innovative sales and marketing strategies, managing stock supplies, and providing regular reports to the management on the business's status. I have also been actively involved in customer relations, overseeing reservations and bookings, coordinating sales staff, and handling diverse assignments assigned by management – often within tight deadlines.

Overview

25
25
years of professional experience
1
1
Certification

Work History

DSP/CRMA

Easy-care Residential
08.2021 - Current


  • Administering medications in a safe, proper manner
  • Maintained medications stock and patients rooms and equipment
  • Monitor client behaviors and emotions States reporting concerns to the house manager and documenting information in the file
  • Transporting clients to the day program and shopping grocery stores
  • Helping client maintain personal hygiene
  • Assisting clients with activities of daily living, skilled in preparing meals and maintaining organized living space
  • Following up on medications refill
  • Help clients stay happy and healthy by providing mental and emotional support.

Direct Support Professional

Home Instead
07.2021 - 10.2021
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed rapport to create safe and trusting environment for care.

Production Specialist

IDEXX
07.2020 - 08.2020
  • Perform variety of manufacturing tasks and responsible for producing high products while maintaining clean and safe work environment.
  • Participate in 5S,ISO and other company programs that make difference by producing the innovative products that keep people and animals healthy by identifying and recommending processes improvements.
  • Accountable for quality and timeliness of own deliverable.
  • Perform measured against predefined service level requirements or equivalent Matrix.
  • Supports the achievements of goals through personal efforts in own work area.

Production Specialist

Abbott Laboratory
08.2020 - 10.2027
  • Responsible for the accurate completion of the work
  • Monitor production and ensure that the goods are fit for purpose
  • Responsible for maintaining a safe and clean working environment.

Team Leader

Rwandatel SA
01.2003 - 01.2005
  • Prepare employees schedule program
  • Supervise and monitor the performance and activities of call center workers
  • Activations of Mobile phone and Easycall
  • Changing the price plan for fix lines and Code Division Multiple Access (CDMA)
  • Upgrading Easycall
  • Crediting clients account
  • Handle inbound calls in a call center environment on variety of subjects
  • Help customers to understand their bills and take payment.

Marketing and Customer Care Officer

Rwandatel SA
01.2006 - 01.2009
  • Updating customers on new company products
  • Advising the company on new marketing strategies
  • Participating in promotion and publication of new products
  • Resolves customers inquiries
  • Explain and sell products and services to anew and existing customers.

Sales & Finance Manager

Gorilland Safaris Ltd
01.2009 - 01.2013
  • Manage the collection of outstanding purchase orders with clients in coordination with the technical section and account managers;
  • Close coordination of sales activities in the provinces and around City including visits;
  • Development and maintenance of good customer relationships;
  • Supervision of sales and reservation staff as well as follow-up on customer care’s claims and needs;
  • Work closely with the finance department for the proper billing and collection of payments;
  • Make close follow-up of the existing customer in charge for their bookings and reservations;
  • Look and search for new market opportunities by identifying new customers from private sector, international organizations and NGOs through the market segmentation
  • Regular contacts with customers including site visits
  • Follow up of customer care that is claims and needs;
  • Perform general clerical duties such as filling of tender notices and bids, Proforma confirmation orders and contracts public sectors
  • And any other duties as may be assigned Employment Records;

Education

Bachelor of Arts - Business Administrations (FINANCE)

School of Finance And Banking
Rwanda
07.2013

High School Diploma -

Kololo High School
Kampala
07.1996

Skills

  • Financial Institution Programs
  • Lender Relationships
  • Customer Financing
  • Title Laws
  • Independent Living
  • Behavior Redirection
  • Patient Care
  • Treatment Options
  • Coaching and Training
  • Time management
  • Team work
  • Adaptability
  • Problem solving
  • Empathy

Certification

Residential Medication Aid (2023)

BBP Training (2023)

Customer Service (2010)

CRMA - Certified Risk Management Assurance (2023)

Timeline

DSP/CRMA

Easy-care Residential
08.2021 - Current

Direct Support Professional

Home Instead
07.2021 - 10.2021

Production Specialist

Abbott Laboratory
08.2020 - 10.2027

Production Specialist

IDEXX
07.2020 - 08.2020

Sales & Finance Manager

Gorilland Safaris Ltd
01.2009 - 01.2013

Marketing and Customer Care Officer

Rwandatel SA
01.2006 - 01.2009

Team Leader

Rwandatel SA
01.2003 - 01.2005

Bachelor of Arts - Business Administrations (FINANCE)

School of Finance And Banking

High School Diploma -

Kololo High School
Christine Matabaro Anet