Christine Hart
Continuous Improvement Analyst
Philadelphia
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
10
10
years of professional experience
Work History
Continuous Improvement Analyst
URBN
Philadelphia, PA
04.2024 - Current
- Support and execute URBN's new store openings.
- Support over 500 stores in North America for Anthropologie, Free People, and Urban Outfitters, visiting stores to assist with operational procedures and manage helpdesk tickets.
- Create productivity tools/resources to drive optimal operations, and lead implementation and change management strategy.
- Design and implement labor study programming to regularly assess store operations and quantify labor demand in retail stores.
Customer Success Supervisor
Nuuly
Philadelphia
09.2021 - Current
- Collect and analyze customer data to identify trends, issues, and opportunities for improvement.
- Investigate order, account and system-related bugs and effectively communicate to external teams necessary fixes
- Create and facilitate training of all new policies and procedures
- Create pricing strategy for product sent to Resale outlet
- Oversee Resale platform to ensure a seamless customer experience
Customer Success Associate
Nuuly
Philadelphia
11.2019 - Current
- Provide exceptional customer service and quick problem-solving to ensure a positive experience for customers
- Create customer connections and provide styling through one on one service
- Share feedback to external teams to ensure the needs of the customers are being met
- Ensure customer satisfaction by maintaining a 98.08% satisfaction rating
- Provide customer support for Marketplace
Product Flow Manager
Free People
King of Prussia
02.2019 - 11.2019
- Effectively communicated and built partnerships with Store Team, DBL, and Home Office
- Processed and maintained inventory
- Organized back of house to ensure proper restock and management of product
- Trained store team on new product and Inventory Control expectations and responsibilities
- Supported the MOD during peak store hours
Keyholder
Free People
King of Prussia, PA
09.2018 - 02.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations and supervised staff.
Stylist
Free People
King of Prussia, PA
12.2017 - 09.2018
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Monitored current trends to understand fashions and better serve customer needs.
Sales Lead
Francescas
Langhorne, PA
11.2014 - 01.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Science - Kinesiology
Temple University
PhiladelphiaSkills
- Customer Relations and Retention
- Sales Management
- Account Management
- Business Development
- Detail Oriented
- Communication
- Problem Solver
- Proficient in Microsoft Office
Timeline
Continuous Improvement Analyst
URBN
04.2024 - Current
Customer Success Supervisor
Nuuly
09.2021 - Current
Customer Success Associate
Nuuly
11.2019 - Current
Product Flow Manager
Free People
02.2019 - 11.2019
Keyholder
Free People
09.2018 - 02.2019
Stylist
Free People
12.2017 - 09.2018
Sales Lead
Francescas
11.2014 - 01.2017
Bachelor of Science - Kinesiology
Temple University
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