Christine Abdalla
Vero Beach,FL
Summary
Knowledgeable leader in Customer Success with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
21
21
years of professional experience
Work History
Manager, Customer Success Enterprise Corporate Accounts
Thomson Reuters
01.2019 - Current
- Circle of Excellence, 2019
- Increased retention rate of $63m content region by 5 percentage points.
- Manages Team of 15 Customer Success Executives across US responsible for retention and growth and the end-to-end journey in assigned territories. Region of $105M.
- Manages cross segment team of Customer Success Executives for software and content propositions within Large Corporates Segment.
- 2021 - Established new Client Management Team for a recent TR acquisition (Global Trade)
- 2022 - Led transformation of customer success team to drive greater efficiency and deliver greater customer experience, as well as higher net revenue retention.
- Led team through adoption of Gainsight as a Customer Success tool
Manager, Retention, Knowledge Solutions
Thomson Reuters
01.2011 - 01.2019
- Tax & Accounting Excellence Award, 2015 & 2016
- Manage Team of 13 CSMs across the US responsible for maintaining & growing territory value for $160m in revenue and over 6,000 accounts.
- Leader for special project that focused on redesigning the sales process/change management - rolled out to entire organization in 2017.
- Achieved territory value above target 2011-2018.
Client Service Manager, ONESOURCE Transfer Pricing
Thomson Reuters
01.2008 - 01.2011
- President's Club 2009
- Maintained and grew a $2m territory of Transfer Pricing Customers including a $400k new business goal from existing territory.
Account Manager
Marketresearch.com/Profound
01.2008 - 01.2008
Account Manager, Business Intelligence Services
Thomson Reuters
01.2005 - 01.2008
- President's Club 2007
- Managed territory value and new business for $3m territory of NewsEdge and Profound accounts.
Education
Masters - Library Science
Rutgers University
Bachelor of Arts - History; Minor Political Science
Rosemont College
Rosemont, PASkills
- Client retention strategies
- Performance metrics analysis
- Customer focus
- Business process reengineering
- Teamwork and collaboration
- Team leadership
Timeline
Manager, Customer Success Enterprise Corporate Accounts
Thomson Reuters
01.2019 - Current
Manager, Retention, Knowledge Solutions
Thomson Reuters
01.2011 - 01.2019
Client Service Manager, ONESOURCE Transfer Pricing
Thomson Reuters
01.2008 - 01.2011
Account Manager
Marketresearch.com/Profound
01.2008 - 01.2008
Account Manager, Business Intelligence Services
Thomson Reuters
01.2005 - 01.2008
Bachelor of Arts - History; Minor Political Science
Rosemont College
Masters - Library Science
Rutgers University
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