CHRISTINE AHN
General Manager
Glendale,CA
Summary
- Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
Work History
General Manager – Kurve
GREYSTAR REAL ESTATE PARTNERS
Los Angeles, CA
04.2021 - Current
- Company Overview: Opening leadership team of client’s flagship 300 million dollar community, opened September 2021 - Kurve: the most luxurious 23-story tower apartment community built in the border between Westlake/Koreatown exclusively designed by Hanson Architects
- Managed leasing and all residential operations of mixed use property: 23-story building, 644 apartments + 10,000 sq
- Ft of ground floor retail space
- Stabilized community in record 14 months vs
- 22 months proforma achieving 14% leased on September 2021 to 94% occupancy in October 2022 with average rent growth of $700 achieving $4.89 psf
- Initiated outreach marketing with the top performing real estate firms in Beverly Hills, Koreatown, and Downtown LA to inform them about our luxury penthouse apartments with sq
- Ft
- Starting at 1,655 to 3,755 and priced at $8,995 to $20,995
- Assisted in developing short and long-term marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective, state-of- the-art marketing techniques aimed at increasing the visibility and profitability of the community
- Oversee and participate in achieving the community’s income and occupancy goals by developing on-going marketing and leasing efforts, and exploitation of alternate revenue generating sources
- Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, market tour trail, curb appeal, risk management/safety requirements, cleanliness, and general appearance and implements corrective measures as necessary
- Assisted leadership with new client pitch, underwriting, and setting market comps to set market rents based on area and leasing trends
- Opening leadership team of client’s flagship 300 million dollar community, opened September 2021 - Kurve: the most luxurious 23-story tower apartment community built in the border between Westlake/Koreatown exclusively designed by Hanson Architects
Assistant Community Manager – Wilco, Alexan Bahay
GREYSTAR REAL ESTATE PARTNERS
Los Angeles, CA
10.2020 - 04.2021
- Assisted with two lease up communities in Westlake and Echo Park combined asset of 352 units
- Maintain 95% rent collections for both communities
- Reviewed daily pricing with Community Manager to maximize rents to stabilize in 7 months of opening date
- Research new lease ups and future construction in the market and report directly to Community Manager to ensure market rents were above or in line
- Managed administrative tasks associated with community operations, including accounting and financial reporting, processing invoices, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned
- Solid follow up and training on team performances and concerns which may include questions about the surrounding area, the community, the company, lease details, amenities, etc
- Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, market tour trail, curb appeal, risk management/safety requirements, cleanliness, and general appearance and implements corrective measures as necessary
Property Manager – Met Lofts
BERKSHIRE RESIDENTIAL INVESTMENTS
Los Angeles, CA
10.2019 - 08.2020
- Managing residential operations of a luxury 8-story mid-rise building consisting 266 apartment homes and 2 retail spaces
- Research new lease ups and future construction in the market and report directly to Regional Manager
- Review daily pricing with Revenue Management to produce the best rents for the property according to demands of the seasons of the market to maintain 95% occupancy
- Worked closely with Regional Manager to complete annual budgets, monthly/quarterly forecasts, and capital projects
- Maintained NOI month over month with a positive variance actual vs
- Budget
- Managed administrative tasks associated with community operations, including accounting and financial reporting, processing invoices, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned
- Solid follow up and training on team performances and concerns which may include questions about the surrounding area, the community, the company, lease details, amenities, etc
- Oversee and participate in achieving the community’s income and occupancy goals by developing on-going marketing and leasing efforts, and exploitation of alternate revenue generating sources
- Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, market tour trail, curb appeal, risk management/safety requirements, cleanliness, and general appearance and implements corrective measures as necessary
- Work closely with the Maintenance Supervisor to ensure vendors produce the best service for the community
- During COVID, maintained occupancy at 93% to 94% with pre-leased percentage at 94% to 96%
- Implemented 'Touchless Tours' during COVID to maintain leasing activity
Property Manager – Berkshire K2LA
BERKSHIRE RESIDENTIAL INVESTMENTS
Los Angeles, CA
09.2017 - 09.2019
- Opening leadership team of Berkshire Communities 1st acquisition in Koreatown in October 2017
- Managing leasing and all residential operations of a luxury 7-story mid-rise building consisting 177 apartment homes
- Originally part of a 3-building project with Century West Partners and DFH Architects in 2016
- Acquired building as an acquisition on October 2017 and increased occupancy from 88% to 95% on May 2018
- Research new lease ups and future construction in the market and report directly to Regional Manager
- Review daily pricing with Revenue Management to produce the best rents for the property according to demands of the seasons of the market to maintain 95% occupancy
- Worked closely with Regional Manager to complete annual budgets, monthly/quarterly forecasts, and capital projects
- Achieved average of 15% positive variance for other income actual vs budget
- Achieved 40% renewal retention with an average of $100 increase
- Achieved 7.37% over budget in Other Income in 2018
- Maintained NOI month over month with a positive variance actual vs
- Budget
Assistant Community Director– 3033 Wilshire
UDR
Los Angeles, CA
05.2016 - 09.2017
- Company Overview: Opening leadership team of UDR’s 1st and newest project in Koreatown, opened November 2016 - 3033 Wilshire: the most luxurious 18-story tower condo-style apartment community built in the border between Westlake/Koreatown exclusively designed by Steinberg Architects
- Managed leasing and all residential operations of mixed use property: 18-story building, 190 apartments + 5,500 sq
- Ft of ground floor retail space
- Improved occupancy from 14% pre-leased to re-stabilization at 80% as of August 2017
- Initiated outreach marketing with the top performing real estate firms in Beverly Hills, Koreatown, and Downtown LA to inform them about our luxury penthouse apartments with sq
- Ft
- Starting at 1684 to 2223 and priced at $7410 to $10,200
- Assisted in developing short and long-term marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective, state-of- the-art marketing techniques aimed at increasing the visibility and profitability of the community
- Led together with the Community Director and Regional Manager to co-host the 3033 Wilshire Grand Opening Party with LA Confidential on the Rooftop Skydeck
- Coordinated the guestlist for residents, vendor assignments, and valet instructions for available parking
- Worked with Shay Watson, event coordinator and Allison Miller from LA Confidential prior to the event on the setup location and access
- Managed administrative tasks associated with community operations, including accounting and financial reporting, processing invoices, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned
- Solid follow up and training on prospect inquiries and concerns which may include questions about the surrounding area, the community, the company, lease details, amenities, etc
- Oversee and participate in achieving the community’s income and occupancy goals by developing on-going marketing and leasing efforts, and exploitation of alternate revenue generating sources
- Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, market tour trail, curb appeal, risk management/safety requirements, cleanliness, and general appearance and implements corrective measures as necessary
- Trained the Concierge Team on UDR policies, procedures, and expectations
- Created the Concierge Manual for current and future team members
- Created guidelines and user manuals to easily understand the steps and procedures
- Prepare 3-day notices and submit files for eviction
- Opening leadership team of UDR’s 1st and newest project in Koreatown, opened November 2016 - 3033 Wilshire: the most luxurious 18-story tower condo-style apartment community built in the border between Westlake/Koreatown exclusively designed by Steinberg Architects
Leasing Manager – Hampshire Place Apartments, Virgil Square, & The Cleo
EQUITY RESIDENTIAL
Los Angeles, CA
09.2010 - 05.2016
- Manage the sales process, from start to finish
- Presenting our apartment communities in a compelling way and overcoming objections
- Train and develop Leasing Consultants, audit paperwork, and troubleshoot
- Responsible for meeting sales quotas and communicating with the staff about updated company information
- Prepare 3-day notices and submit files for eviction
- Build and maintain relationships with residents and prospects
- Maintain cleanliness of property amenities and apartment homes
- Prepare file documents for the Property Manager regarding renewals
- Deal with vendors to ensure the property is in working order
- Ensure the smooth operation and delegation of all resident service functions
- Prepare Move Out Statements using OPS Technology for invoices
Front Office Supervisor
BEST WESTERN CARRIAGE INN
Sherman Oaks, CA
12.2008 - 09.2010
- Motivated and encouraged Front Desk staff to ensure guest satisfaction
- Accounts Payable (i.e
- Weekly billing statements and payroll)
- Maintained an efficient office environment by providing the Front Desk with up to date information and proper training
- Prepared Incoming Groups (i.e
- Rooming lists, reservations, breakfast, and payments)
Front Desk Agent
CROWNE PLAZA BEVERLY HILLS
Los Angeles, CA
11.2007 - 06.2008
- Maintained Efficiency at the front desk by training new hires and providing management with input on improving operations
- Prepared group blocks for Sales and Group Managers
- Go above and beyond my official responsibilities to help guests feel at home and at ease
- Responsible for daily check in’s and check out’s
Book Keeper
JONATHAN PARK & ASSOCIATES LLP
Los Angeles, CA
11.2004 - 10.2007
- Collaborated with head accountant to ensure all monetary data flow data was inputted correctly
- Organized company information in proper order
- Worked with accounting programs such as Intuit to setup and manage new business accounts
- Maintained and reviewed Tax returns for individual and businesses
Education
High School Diploma -
GLENDALE HIGH SCHOOL
GLENDALE, CASkills
- Bluemoon
- Microsoft Word
- Microsoft Excel
- MRI
- Outlook
- One Site
- OPS
- RentCafe
- Yardi
- Yieldstar
- 80 WPM
Professional Development
- Bluemoon
- Microsoft Word
- Microsoft Excel
- MRI
- Outlook
- One Site
- OPS
- RentCafe
- Yardi
- Yieldstar
- 80 WPM
Accomplishments
- Community Manager of the Year - 2019
Timeline
General Manager – Kurve
GREYSTAR REAL ESTATE PARTNERS
04.2021 - Current
Assistant Community Manager – Wilco, Alexan Bahay
GREYSTAR REAL ESTATE PARTNERS
10.2020 - 04.2021
Property Manager – Met Lofts
BERKSHIRE RESIDENTIAL INVESTMENTS
10.2019 - 08.2020
Property Manager – Berkshire K2LA
BERKSHIRE RESIDENTIAL INVESTMENTS
09.2017 - 09.2019
Assistant Community Director– 3033 Wilshire
UDR
05.2016 - 09.2017
Leasing Manager – Hampshire Place Apartments, Virgil Square, & The Cleo
EQUITY RESIDENTIAL
09.2010 - 05.2016
Front Office Supervisor
BEST WESTERN CARRIAGE INN
12.2008 - 09.2010
Front Desk Agent
CROWNE PLAZA BEVERLY HILLS
11.2007 - 06.2008
Book Keeper
JONATHAN PARK & ASSOCIATES LLP
11.2004 - 10.2007
High School Diploma -
GLENDALE HIGH SCHOOL
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