Christine Alexander
Jasper,AL
Summary
Professional Business Executive with ten years of experience successfully devising and executing strategic business plans. Sustainable growth-minded budget coordinator with collaborative approach to determining specific, detailed quarterly and annual revenue and expenditure targets. Sensible personnel manager, implementing employee-focused wellness programs and generating industry-leading worker satisfaction ratings.
Overview
20
20
years of professional experience
Work History
Director of Joint Venture Operations
Med-South, Inc.
10.2017 - Current
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed strategy to combat increased competitive presence within territory.
- Managed and organized internal communication to hold staff accountable to priorities.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Participated in monthly training on latest technology trends and products in industry.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for [Product or service].
Branch Manager
St. Vincent's Home Medical Services (Med-South)
01.2012 - 10.2017
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Private Pay Collections Team Leader
Med-South, Inc.
11.2009 - 01.2012
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Power Mobility Division Team Leader
Med-South, Inc.
01.2009 - 02.2010
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Validation Specialist
Med-South, Inc.
08.2007 - 12.2008
- Trained and assisted staff in validation techniques, methods and testing processes.
- Explained highly complex information in terms easily understood by non-technical personnel.
- Documented entire validation process, noting changes or alterations completed.
- Identified causes of equipment failures and made suggestions for issue resolution.
Customer Service Representative
Med-South, Inc.
01.2006 - 08.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Billing Specialist
Med-South, Inc.
04.2003 - 08.2005
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Education
Bachelor of Science - Business Administration And Healthcare Management
University of Alabama
Tuscaloosa, AL12.2007
Skills
- Equipment Procurement
- Staff Maintenance
- Orientation Sessions
- Operational Efficiency
- Partnership Development
Timeline
Director of Joint Venture Operations
Med-South, Inc.
10.2017 - Current
Branch Manager
St. Vincent's Home Medical Services (Med-South)
01.2012 - 10.2017
Private Pay Collections Team Leader
Med-South, Inc.
11.2009 - 01.2012
Power Mobility Division Team Leader
Med-South, Inc.
01.2009 - 02.2010
Validation Specialist
Med-South, Inc.
08.2007 - 12.2008
Customer Service Representative
Med-South, Inc.
01.2006 - 08.2007
Billing Specialist
Med-South, Inc.
04.2003 - 08.2005
Bachelor of Science - Business Administration And Healthcare Management
University of Alabama
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