Summary
Overview
Work History
Education
Skills
Timeline
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Christine Alexander

Staten Island

Summary

Results-driven individual with a strong background in customer service and financial processes. Skilled in resolving inquiries and managing payroll and accounts. Committed to delivering exceptional service and fostering client satisfaction.

Overview

16
16
years of professional experience

Work History

Bookkeeper

Impact Marketing
Staten Island
08.2011 - 12.2015
  • Reconciled bank statements to maintain accurate financial records.
  • Processed payroll and ensured timely employee payments each cycle.
  • Managed accounts payable and receivable processes for diverse clients.

Customer Service Manager

RPM Warehouse & Transportation
Bayonne
02.2005 - 09.2010
  • Developed training programs for new staff to enhance service standards.
  • Managed customer inquiries across multiple communication channels to ensure satisfaction.
  • Oversaw daily operations of the customer service department to maintain efficiency.

Customer Service Call Center Representative

E-Z Pass Lockheed Martin
Staten Island
05.2000 - 11.2004
  • Assisted customers with E-Z Pass account inquiries and transactions.
  • Resolved billing disputes through effective communication and problem-solving skills.
  • Assisted customers with product inquiries, orders, and complaints in a timely manner.

Education

High School Diploma -

ST.Peters High School
Staten Island, NY
06-1999

Skills

  • Bank reconciliation
  • Payroll administration
  • Accounts payable
  • Accounts receivable
  • Microsoft Excel
  • Financial reporting
  • Data entry accuracy
  • Customer relationship management

Timeline

Bookkeeper

Impact Marketing
08.2011 - 12.2015

Customer Service Manager

RPM Warehouse & Transportation
02.2005 - 09.2010

Customer Service Call Center Representative

E-Z Pass Lockheed Martin
05.2000 - 11.2004

High School Diploma -

ST.Peters High School

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