Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Alfano

Lancaster,MA

Summary

Results-driven professional with extensive experience in program and office management. Known for delivering high-impact projects fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.

Overview

31
31
years of professional experience

Work History

PROGRAM COORDINATOR I

Massachusetts State Military Division – Joint Forces Headquarters
01.2025 - Current
  • Records Management meeting all National Archives records requirements, using ARIMs, SharePoint and other electronic repository systems.
  • Tracks and Reports Installation Status and other metrics on department performance on a retention schedule basis, provide materials in a timely manner.
  • Manages subordinate publications with APD, NGB and GPO Liaisons, order, receive, track, coordinate and produce requests and account maintenance.
  • Coordinate, review, and produce Publication Control Policies including all State guidance, numbering approvals, vetting distributing and archiving.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
  • Improved staff efficiency by 25% introducing new project management tools and training.
  • Increased participant engagement by tailoring program content to meet diverse community needs.
  • Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.

PROGRAM COORDINATOR I

Massachusetts State Police Crime Lab
08.2023 - 01.2025
  • Act as a liaison between the crime laboratory and prosecuting and investigating agencies to assist case activations, direct questions, and provide discovery materials in a timely manner.
  • Responsible for obtaining materials and documentation required prior to clearing/activating case assignments within the Crime Laboratory. Assist prosecutors, investigators, and/or defense attorneys with testing requests and other case inquiries to best direct their questions to the applicable staff.
  • Maintain a master calendar of all scheduled experts and ensure that MSP protocols for the number of experts allowed in the lab and the duration they are required to be present are adhered to per MSPCL policies.
  • Receive reports from external testing laboratories related to outsourcing and creates assignments for internal reviews as necessary.
  • Coordinate with supervisors and external agencies to assign additional analysis for ongoing cases. Provide completed affidavits to requesting agency and ensure resulting paperwork is filed within appropriate case file.
  • Provide oversight to temporary employees, interns, and any other support staff assigned to case management.
  • Coordinate with MSP analysts and ensure assignments are being completed in accordance with MSPCL policies and procedures.
  • Assign duties to staff as appropriate and ensure tasks are completed in a timely manner.
  • Respond to discovery requests and freedom of information act requests, coordinate with analysts, supervisors, ADA's and Defense attorneys as to what materials will be provided for these requests.
  • Supervise preparation of responses to discovery requests for all forensic services group sections, including coordinating with appropriate analysts to obtain any technical materials e.g., electronic data), working on appropriate protocols and case files, and sending any/all appropriate materials in a timely fashion. Maintain case file organization and create file transport assignments as needed.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Designed program implementation and maintenance plan.

OFFICE SUPPORT SPECIALIST I

Massachusetts State Police Crime Lab
01.2023 - 08.2023
  • Responsible for compiling discovery requests received in the Case Management Unit from various stakeholders, within the indicated timeframes
  • Review incoming case-file documentation for completeness, and gather and compile necessary administrative documentation for the casefile
  • Review incoming requests for examination and categorize by region, case-type, examination request, or other established factors
  • Field questions about case assignments by answering administrative questions and referring other questions to appropriate technical experts
  • Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
  • Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
  • Achieved increased accuracy in record-keeping through meticulous attention to detail when entering data into various databases.

Home Care

For Our Special Needs Son
06.2018 - 01.2023
  • Eased family concerns by offering emotional support and guidance on various aspects of home care management.
  • Assisted with Commonwealth Legislation, working with local Senator and Representative regarding policies for disabled and mentally challenged individuals.

911 DISPATCHER

Massachusetts State Police, General Headquarters
04.2016 - 06.2018
  • State 911 Academy Graduate. All duties associated with a 911 Dispatcher
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Followed established protocols for professional handling of emergency situations.

OWNER

Point of Aim, LLC
07.2013 - 01.2018
  • Police training and Firearms training
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

ASSISTANT INSTRUCTOR

Commonwealth Police Services/Legacy
07.2013 - 01.2018
  • Independent instructor teaching individual classes for Police training and advancement
  • Designed and implemented curriculum to accommodate different learning styles, resulting in increased student engagement.
  • Implemented differentiated instruction techniques to meet the diverse needs of all learners in the classroom.

EMT Basic

Town of Bolton, Bolton Ambulance
07.2008 - 07.2013
  • All duties associated with an EMT Basic and assisting with the education of the Town of Bolton EMT Cadet Program
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Assessed medical conditions of patients in pre-hospital settings.

PATIENT CARE TECHNICIAN

Emerson Hospital Emergency Department
10.2008 - 09.2011
  • Aided with nursing care of patients under the direction and supervision of licensed nursing personnel to include patient care, phlebotomy, urinalysis testing, EKG, data entry, supply ordering/stock/maintenance, patient record keeping
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.
  • Supported needs of hundreds of patients in an emergency care situation.

NATIONAL ACCOUNT DIRECTOR

Wave Direct Marketing Inc.
09.2007 - 09.2008
  • Established critical strategic partnerships, cultivating, and perpetuating long-term client relationships
  • Directed strong vendor relationships, analyzing, and writing RFP's, negotiating contracts including pricing, terms, and budgets

VICE PRESIDENT

Oceanos Marketing Inc.
09.2006 - 09.2007
  • Product sales, negotiating pricing on products and services and overall customer satisfaction on products purchased

DIRECTOR OF PRODUCT MANAGEMENT

TechTarget
11.2004 - 07.2006
  • Interaction with corporate clients, internal and external sales function and event planning, researching, consulting, servicing, selling, maintaining databases, collateral materials, and product position
  • Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
  • Serviced $5 million in sales revenue; including online and print advertising for publications, websites, newsletters, and research.
  • Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
  • Worked closely with sales teams to develop targeted campaigns that increased lead generation and conversion rates.

PRODUCT MANAGER

International Data Group (IDG)
03.1994 - 11.2004
  • Increased sales on 30 individual books of business by 40% managing revenues of $10 Million and up
  • Accomplished all aspects of production, planning, research for new products, revitalization of old products, updating of existing files, billing, marketing, consulting on product lines. Insuring successful planning and execution of events (seminars, tradeshows, forums and social.) Training and education of all department team members.
  • Represent the department and product for presentations, sales meetings, and trade shows.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Improved product functionality with innovative design solutions, resulting in increased sales conversions.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.

Education

Master of Science - Administration

Boston College
Chestnut Hill, MA
01.1999

Bachelor of Arts - Economics

Framingham State College
Framingham, MA
01.1994

Skills

  • Extensive corporate and service experience
  • Experienced in managing individual and organizational relations effectively
  • Quality assurance in fast-paced settings
  • Strong relationship builder
  • Hiring and developing sales and operations personnel
  • Proficient in organization techniques
  • Collaborative teamwork
  • Proactive problem-solving
  • Strategic issue analysis
  • Office management
  • Anticipatory problem-solving mindset
  • Goal-oriented planning

Timeline

PROGRAM COORDINATOR I

Massachusetts State Military Division – Joint Forces Headquarters
01.2025 - Current

PROGRAM COORDINATOR I

Massachusetts State Police Crime Lab
08.2023 - 01.2025

OFFICE SUPPORT SPECIALIST I

Massachusetts State Police Crime Lab
01.2023 - 08.2023

Home Care

For Our Special Needs Son
06.2018 - 01.2023

911 DISPATCHER

Massachusetts State Police, General Headquarters
04.2016 - 06.2018

OWNER

Point of Aim, LLC
07.2013 - 01.2018

ASSISTANT INSTRUCTOR

Commonwealth Police Services/Legacy
07.2013 - 01.2018

PATIENT CARE TECHNICIAN

Emerson Hospital Emergency Department
10.2008 - 09.2011

EMT Basic

Town of Bolton, Bolton Ambulance
07.2008 - 07.2013

NATIONAL ACCOUNT DIRECTOR

Wave Direct Marketing Inc.
09.2007 - 09.2008

VICE PRESIDENT

Oceanos Marketing Inc.
09.2006 - 09.2007

DIRECTOR OF PRODUCT MANAGEMENT

TechTarget
11.2004 - 07.2006

PRODUCT MANAGER

International Data Group (IDG)
03.1994 - 11.2004

Bachelor of Arts - Economics

Framingham State College

Master of Science - Administration

Boston College

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Christine Alfano