Christine Allen
Norway
Summary
Results-driven professional with extensive experience in operational strategy and resource allocation. Proven track record in fostering interdepartmental collaboration and implementing employee development initiatives that enhance performance and productivity.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Risk Department Manager
M. J. Electric, LLC
Iron Mountain
04.2022 - 02.2026
- Managed daily operations to ensure team efficiency and workflow continuity.
- Oversaw staff scheduling and resource allocation to meet project demands.
- Coordinated training sessions for new employees on safety protocols and procedures.
- Developed operational strategies to enhance productivity and reduce downtime.
- Streamlined project execution by facilitating communication between departments.
- Conducted regular performance evaluations to support employee development initiatives.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Collaborated with cross-functional teams to implement risk mitigation strategies.
- Conducted training sessions to enhance team awareness of risk management practices.
- Reviewed insurance policies to ensure adequate coverage for organizational risks.
- Partnered with internal teams to keep abreast of changing laws and regulations impacting business operations.
- Facilitated meetings between various departments and teams for effective communication about emerging risks.
- Established key performance indicators to track progress in managing organizational risks.
- Developed awareness programs on corporate governance regulations, security policies, and best practices in risk mitigation.
- Developed and implemented risk management strategies to identify, assess, prioritize, and mitigate risks.
- Conducted regular reviews of existing processes to identify areas of improvement in the organization's risk management system.
- Established metrics and benchmarks for evaluating the effectiveness of risk management initiatives.
Business Operations Manger
Blue Door Consulting
Oshkosh
09.2019 - 05.2021
- Managed daily operations to streamline workflow and boost productivity.
- Developed and implemented operational procedures that enhanced efficiency across departments.
- Collaborated with cross-functional teams to align business objectives and strategies.
- Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
- Identified key objectives to re-establish long term plans to meet goals.
- Assisted ownership in business exit strategies for business transition and new business acquisition.
- Oversaw daily business operations, coordinating staff scheduling and resource allocation.
- Provided guidance and support to employees in order to maximize performance and productivity.
- Implemented new technologies to improve operational efficiency and reduce costs.
- Ensured compliance with all relevant policies, regulations, and procedures.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
Branch Manager
B&F Fastener Supply
Appleton
07.2017 - 09.2019
- Managed daily operations for fastener supply branch and ensured efficient workflow.
- Supervised staff performance and provided ongoing training and support.
- Oversaw inventory management and maintained accurate stock levels.
- Implemented safety protocols to ensure compliance with industry standards.
- Cultivated customer relationships to improve service quality and client satisfaction.
- Coordinated logistics for timely product delivery to clients and vendors.
- Analyzed sales data to inform purchasing decisions and inventory strategies.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Reviewed and analyzed financial performance of branch monthly to identify trends and inform decisions.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Led weekly meetings with staff to assess progress on initiatives and align team efforts.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Supported outside sales force in servicing and obtaining new business.
- Participated in community events to promote brand awareness.
- Conducted reviews and evaluations for cost-reduction opportunities.
Customer Service/Inside Sales Manager
Technical Prospects
Greenville
06.2013 - 05.2017
- Led inside sales team to enhance customer engagement strategies.
- Developed training programs for new sales representatives and ongoing staff development.
- Analyzed sales data to identify trends and optimize sales strategies.
- Implemented CRM systems to streamline communication and track sales performance.
- Coordinated interdepartmental meetings to ensure alignment on sales goals and objectives.
- Cultivated a collaborative team environment to enhance motivation and teamwork among staff.
- Performed regular reviews of sales activities to ensure compliance with company standards.
- Managed a team of inside sales representatives, providing guidance and support.
- Generated reports summarizing daily, weekly, and monthly sales activity to inform management decisions.
- Created and maintained relationships with key customers to ensure satisfaction, loyalty, and repeat business.
- Recommended process improvements to streamline operations and maximize efficiency.
- Implemented initiatives designed to improve customer service levels across all channels.
- Collaborated with other departments to develop integrated solutions for customers.
- Resolved customer inquiries quickly and efficiently while maintaining high levels of professionalism.
- Participated in trade shows and conferences to promote products and services.
- Conducted weekly meetings with the sales team to review performance metrics and discuss opportunities for improvement.
- Worked with marketing department to prepare campaigns for lead generation.
- Collected and documented customer feedback to improve services.
- Monitored employee productivity and motivated team to meet daily goals.
- Led inside sales meetings to outline projected goals and marketing campaigns.
- Facilitated implementation of new technology.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Expanded assigned territory through targeted engagement strategies and effective marketing initiatives.
Education
High School Diploma -
Norway High School
Norway06-2003
Skills
- Risk compliance
- Policy development
- Operational strategy
- Strategic planning
- Performance improvement
- Operations management
- Lean management
- Database management
- Decision-making
- Problem solving
- Order processing
- Customer relationship management
- Employee development
- Coaching
- Goal setting
- Effective communication
- Time management
Certification
Construction Risk and Insurance Specialist (CRIS)
Timeline
Risk Department Manager
M. J. Electric, LLC
04.2022 - 02.2026
Business Operations Manger
Blue Door Consulting
09.2019 - 05.2021
Branch Manager
B&F Fastener Supply
07.2017 - 09.2019
Customer Service/Inside Sales Manager
Technical Prospects
06.2013 - 05.2017
High School Diploma -
Norway High School