CHRISTINE ALLISON
Ridgeland,MS
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
Select Quote Senior
06.2023 - Current
- Generated leads through cold-calling, networking, and other outreach methods, while working in a remote setting.
- Performed needs assessment and analyzed risk factors to recommend appropriate coverage levels.
- Educated clients on insurance policies and procedures.
- Represented more than ten carriers including their subsidiaries
- Conducted research and identified market trends to develop better strategies for sales.
- Evaluated competitors' products and services to gain competitive advantage.
- In a secondary capacity, performed EDI enrollment following CMS Guidelines
- Exceeded 15k revenue goal consistently.
- Exceeded close rate of 25%
- 2024 HIPPA certified.
Insurance Advisor
Insurance Supermarket
02.2022 - 06.2023
- Performed needs assessment and analyzed assets and family needs to recommend a valuable solution to ensure future financial security.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Strict compliance to regulatory disclosures.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Utilized CRM software to manage client relationships.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, exceeding company target of 30%.
Insurance Producer
Colonial Life & Accidental Insurance
05.2020 - 03.2022
- Business to Business prospecting, appointment setting.
- Maintained high standards of customer service by building relationships with clients.
- Provided information on features, policies, and relative advantages to promote insurance packages, focusing on employee attraction and retention.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Completed initial applications with clients and also functioned as an EDI enroller in secondary capacity
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Adhered to all regulations for insurance sales.
- Utilized CRM software to manage client relationships.
- Exceeded monthly Sales targets of 15k, achieving an average of 15k monthly.
- Utilized CRM software to manage client relationships.
Professional OTR Truck Driver
LAP Auto Transport
Carrollton, TX
02.2017 - 03.2020
- Inspected, loaded, and hauled high-end, clay model, prototype, and vintage cars throughout the US and Canada.
- Inspected load security and checked for damages.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Documented mileage, deliveries, pickups, customer issues, and damages.
- Maximized load safety by balancing, securing, and weighing products.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Achieved zero claim status, resulting in an extra 25% bonus each quarter.
Retention Supervisor
Comcast
06.2015 - 11.2016
- Lead a team of 20 Retention agents, consistently recognized as a top team in the center.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Analyzed call data to determine trends and root cause behaviors of associates.
- Utilized advanced skills in analyzing data to determine trends and collaborated with associates to implement strategies that brought about immediate results.
- Supported agents in improving service standards for optimized customer satisfaction.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Completed human resource operational requirements by monitoring employee adherence to schedules, overall call time, and behavior analysis.
- Developed and monitored employee recognition programs.
Sales Supervisor
Convergys, AT&T
01.2013 - 02.2015
- Lead a team of 20 Sales and Service agents.
- The team was consistently recognized as a top team within the center.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Partnered with agents to set goals and action plans, based on data uncovered.
- Created training for all associates center-wide for training on legacy systems utilizing my expertise.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Effectively coached team members to reach weekly and monthly sales goals.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Supervisor
AT&T Inc., Consumer Markets Division
01.2000 - 02.2011
- Led a team of 15 Sales and Service agents.
- Team consistently recognized as the top team within the center.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Analyzed call data and key performance indicators to find the root cause behavior to ensure success.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
GED -
Mc Matter Vocational
Davie, FL05.1988
Skills
- Leadership
- Client Prospecting
- Lead Conversion
- Relationship Building
- Negotiation
- Presentations
- Critical Thinking
- Customer Complaint Resolution
- Call Center Customer Service
- Insurance Policy Sales
- CRM Software
Certification
- Accident & Health or Sickness and Life
- 2023 HIPPA Certified
- 2024 HIPPA Certified
Communication Skills
Courteous and conscientious communication leader. Skilled at rapport building, relation building and motivation.
Leadership Experience
Proven sales leader. Achieving multiple awards for Sales and Service. Achieved Sales Pinnacle status.
Awards
SILVER AND GOLD SALES AWARD PINNACLE AWARD MULTIPLE WEEKLY, MONTHLY, YEARLY SALES, AND SERVICE AWARDS
Accomplishments
Rewrote training curriculum while at AT&T, which resulted in training teams achieving record sales growth at the rate of 130%. Achieved the highest Sales honor, Pinnacle status while serving in this role.
Trained entire Call Center at Convergys while on the AT&T project to help boost center's overall Sales Performance of 120%.
Build and cultivated a successful Retention Center at Comcast along with my peers from the ground floor.
While driving over the road, I had zero claims for damage while transporting loads of an average of 2M.
Silver and Gold Sales award while at Colonial Life & Accident.
Hobbies
Gardening
DIY
Church functions
Community functions
Timeline
Medicare Sales Agent
Select Quote Senior
06.2023 - Current
Insurance Advisor
Insurance Supermarket
02.2022 - 06.2023
Insurance Producer
Colonial Life & Accidental Insurance
05.2020 - 03.2022
Professional OTR Truck Driver
LAP Auto Transport
02.2017 - 03.2020
Retention Supervisor
Comcast
06.2015 - 11.2016
Sales Supervisor
Convergys, AT&T
01.2013 - 02.2015
Sales Supervisor
AT&T Inc., Consumer Markets Division
01.2000 - 02.2011
GED -
Mc Matter Vocational
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