CHRISTINE ALLRED
WEST JORDAN
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success.
Overview
35
35
years of professional experience
Work History
Manager Customer Service Operations Center - Duty
JETBLUE
08.2021 - 03.2025
- Managed a team of 20+ employees in the Customer Experience Operations Center for JetBlue. Oversaw daily operations to help enhance customer experiences before, during and after travel.
- Managed staffing needs by coordinating overtime needs and approving same-day PTO.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Authorized customer credits during irregular operations to ensure compliance and accuracy.
Conducted nightly audits to verify accurate credit issuance and mitigate discrepancies. - Elevated performance via diligent monitoring of daily tasks and coaching of team members.
- Collaborated across departments to enhance awareness of immediate needs and ongoing issues.
- Controlled costs to keep business operating within budget and increase profits.
- Conducted team briefings to strengthen compliance with company standards.
- Provided coaching, feedback, and recognition to crew members to improve performance.
- Researched and responded to Senior Leadership requests to help resolve customer complaints.
- Initiated and approved communications for customers and crew members.
- Accomplished multiple tasks within established timeframes.
Airport Operations - Customer Service
JETBLUE
03.2008 - 08.2021
- Executed customer service operations at SLC airport, ensuring seamless passenger experiences.
Managed booking reservations, ticket counter/check-in, gate operations, and baggage services.
Provided leadership support as acting supervisor to enhance team efficiency as needed. - Oversaw security-related concerns, addressed denied boarding situations, and provided assistance with customer complaints as GSC and CRO.
- Delivered leadership and technical guidance to crew members while serving as acting supervisor.
- Utilized vast experience with IROP scenarios from roles as AO crew member and acting supervisor.
- Demonstrated ability to perform under pressure during customer conflicts and irregular operations.
- Adapted swiftly to changing operational needs in airport environments.
- Exhibited strong sense of urgency to meet turn times for on-time departures.
- Mentored junior crew members to enhance proficiency as new airport customer service agents.
- Demonstrated self-motivation and a strong sense of responsibility in all tasks.
- Exhibited ability to delegate effectively and assume leadership when necessary.
- Organized and detail-oriented with a strong work ethic.
- Resolve real-time issues
- Worked flexible hours across night, weekend, and holiday shifts.
- Able to communicate effectively.
- Worked effectively in fast-paced environments.
- Proficient in Sabre, Super User for Sabre cutover
- Crew member in charge (acting supervisor/CIC)
- Ground security coordinator (GSC)
- Complaint resolution official (CRO)
- Corporate social responsibility representative (CSR)
- Safety team member
- Values Committee member
Special Education Office Aid
JORDAN SCHOOL DISTRICT
08.2013 - 06.2018
- Maintained accurate and organized files for all SPED students over five years.
Conducted meticulous reviews of technical records to ensure accuracy and compliance.
Managed time-sensitive documentation to uphold regulatory standards in Special Education. - Coordinated time-sensitive meetings for SPED students, involving case-load, administration, and Gen Ed teachers.
Developed a scheduling spreadsheet to assist SPED teachers in meeting Federal compliance standards.
Managed requests and transfers of educational files between schools across the country.
Ensured strict confidentiality and accuracy in all file-keeping activities. - Meticulous attention to detail
- Capable of managing multiple tasks efficiently
- Skilled at record keeping
- Time-sensitive coordination
Customer Service Agent
JETBLUE
10.2005 - 03.2008
- Launched JetBlue career as at-home customer service agent facilitating customer support by responding to general questions, managing flight bookings, adjusting travel itineraries, and supplying essential travel information.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Office Assistant
RYAN ANDERSON CONSTRUCTION
07.2004 - 10.2005
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Performed administrative duties such as answering phones, filing paperwork, data entry accurately to maintain organized office records.
- Oversaw multiple accounts with local utility companies, including bill payment and account management.
Office Manager
ENVISION ENGINEERING (OWEN AND ASSOCIATES)
08.1997 - 07.2004
- Performed essential office tasks such as phone management, filing, client reception, accounts p/r, deliveries, ordering, etc.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager
DALE KIRBY & ASSOCIATES
01.1997 - 08.1997
- General office responsibilities including filing, phone management, deliveries, client correspondence, etc.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized office space utilization, leading to more efficient and productive work environment.
Office Manager
FITSIMMONS & ASSOCIATES (CCDR ARCHITECTS)
10.1991 - 01.1997
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Receptionist
RICHARD CHONG & ASSOCIATES
01.1990 - 10.1991
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Granger High School
West Valley City06-1986
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Operations management
- Cross-functional teamwork
- Conflict resolution
- Coaching and mentoring
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Organizational skills
- Employee coaching and mentoring
Timeline
Manager Customer Service Operations Center - Duty
JETBLUE
08.2021 - 03.2025
Special Education Office Aid
JORDAN SCHOOL DISTRICT
08.2013 - 06.2018
Airport Operations - Customer Service
JETBLUE
03.2008 - 08.2021
Customer Service Agent
JETBLUE
10.2005 - 03.2008
Office Assistant
RYAN ANDERSON CONSTRUCTION
07.2004 - 10.2005
Office Manager
ENVISION ENGINEERING (OWEN AND ASSOCIATES)
08.1997 - 07.2004
Office Manager
DALE KIRBY & ASSOCIATES
01.1997 - 08.1997
Office Manager
FITSIMMONS & ASSOCIATES (CCDR ARCHITECTS)
10.1991 - 01.1997
Receptionist
RICHARD CHONG & ASSOCIATES
01.1990 - 10.1991
High School Diploma -
Granger High School
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