Christine Amicone
Summary
Experienced business and systems analyst with 30 years of IT experience with emphasis in Customer Service Systems. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
29
29
years of professional experience
Work History
Engineer III
ElevanceHealth
08.1995 - 09.2024
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Gathered requirements and performed gap analysis through design workshops with users.
- Developed custom applications to address unique client needs, providing tailored solutions that improved overall satisfaction rates.
- Improved system efficiency by analyzing user requirements and designing tailored solutions.
- Developed user-friendly interfaces for various applications, resulting in increased customer satisfaction.
- Mentored junior programmers, providing guidance and support to improve their coding skills and productivity.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Conducted code reviews for peers, providing constructive feedback to maintain high coding standards across the team.
- Resolved critical system issues promptly, minimizing downtime and maintaining client satisfaction levels.
- Introduced agile methodologies into the development process, leading to increased flexibility in project management efforts.
Education
Associate of Science - Computer Programming
Waterbury State Technical Collage
WaterburySkills
- Project Management
- Project Planning
- Requirements Gathering
- Software Development
- System Analysis
- New system design
- Business Process Analysis
- User requirements
- Attention to Detail
- Workflow Analysis
- JIRA, Postman, SQL
Timeline
Engineer III
ElevanceHealth
08.1995 - 09.2024
Associate of Science - Computer Programming
Waterbury State Technical Collage
Similar Profiles
Narasimha VuntlaNarasimha Vuntla
Cloud Engineer Lead / DevOps Lead at ELEVANCEHEALTHCloud Engineer Lead / DevOps Lead at ELEVANCEHEALTH
Harwanda Hancock-RowelHarwanda Hancock-Rowel
Director, Clinical Quality Management (HEDIS) at ElevanceHealthDirector, Clinical Quality Management (HEDIS) at ElevanceHealth
Sandra HutchinsonSandra Hutchinson
Vendor Ops Management Consultant at ElevanceHealthVendor Ops Management Consultant at ElevanceHealth
Madison DolinMadison Dolin
Engineer III at Future Technologies Inc.Engineer III at Future Technologies Inc.
Tyler GlassburnTyler Glassburn
Engineer III at Shasta Regional Medical CenterEngineer III at Shasta Regional Medical Center