Christine Ammend
NYC,NY
Summary
Personable and adaptable individual with knack for delivering exceptional bespoke customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction. Able to be both a team player and team leader wherever necessary.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Server
Mermaid Inn
09.2024 - Current
- Company Overview: A Cape Cod inspired seafood and oyster bar in NYC. www.themermaidnyc.com
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Service Captain/Events Captain/Manager
St. Cecilia
05.2022 - 08.2024
- Company Overview: Coastal European fare featuring fish, pasta, and extensive Old World wine list, in an award winning space. www.stceciliaatl.com
- Functioned as service captain for numerous events such as weddings, anniversaries, birthdays, rehearsal dinners, business dinners, corporate holiday parties, and cultural events.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Managed table reservations effectively, maximizing dining capacity during peak hours while minimizing wait times.
- Led pre-shift meetings to communicate daily specials, menu changes, and important updates to the team.
- Coordinated closely with kitchen staff to ensure accurate allergy accommodations and special requests.
- Collaborated with other departments within the establishment to uphold consistent brand standards across all areas of guest interaction.
- Delegated tasks efficiently among servers during busy shifts, optimizing productivity while maintaining high-quality service standards.
- Trained new team members on proper serving etiquette, fostering a professional atmosphere that impressed guests.
- Provided constructive feedback and coaching to team members for continuous improvement in their performance levels.
- Conducted routine inspections of all service stations, ensuring adherence to safety regulations and hygiene standards.
- Evaluated server performance regularly, identifying areas for growth and implementing targeted training initiatives accordingly.
Lead Event Server
Bon Soiree
01.2022 - 01.2022
- Company Overview: www.bonsoireevents.com
- Assisted in the set-up, service, and break-down of multiple private, themed dinners, as part of the annual Naples Winter Wine & Food Festival.
- Lead server ensuring a smooth dinner service, while maintaining hospitable and professional interactions with guests and co-workers alike.
- Coordinated with Executive chef and vintners regarding timing and guest allergies to ensure seamless execution, and happy hosts.
- Www.bonsoireevents.com
Bartender
Diamond Lil
05.2018 - 03.2020
- Company Overview: Art Deco inspired craft cocktail bar in Greenpoint, Brooklyn. www.diamondlilbar.com
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Fedora West Village
09.2016 - 06.2018
- Company overview: A small speakeasy type restaurant featuring American fare and craft cocktails. A 100 year institution that sadly closed during the pandemic. (Part of the Little Wisco Hospitality Group).
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Maitre'd
Perla West Village
- Company overview: A small, hip Italian restaurant, part of the Little Wisco Hospitality Group (Gabe Stulman) tucked away on Minetta Lane. Now permanently closed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Streamlined order-taking process to minimize wait times for diners.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Arts - Spanish/French
SUNY At Albany
Albany, NYSkills
- Collaboration
- Active Listening
- Multitasking
- Sales expertise
- Empathy
- Creative Problem Solving
- Strong work ethic
- Guest engagement
- Food and beverage pairings
- Hospitality service expertise
- Safe food handling
- Table setting knowledge
Certification
- ServSafe Food Handler's Certification
- Certificate in Food Protection (NYC Health Dept)
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Server
Mermaid Inn
09.2024 - Current
Service Captain/Events Captain/Manager
St. Cecilia
05.2022 - 08.2024
Lead Event Server
Bon Soiree
01.2022 - 01.2022
Bartender
Diamond Lil
05.2018 - 03.2020
Server
Fedora West Village
09.2016 - 06.2018
- ServSafe Food Handler's Certification
- Certificate in Food Protection (NYC Health Dept)
Server/Maitre'd
Perla West Village
Bachelor of Arts - Spanish/French
SUNY At Albany
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