Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Anderson

Cottage Grove

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

20
20
years of professional experience

Work History

Patient Care Coordinator

Agrace HospiceCare Inc.
08.2017 - Current
  • Maintain patient data and condition to safeguard health information. Ensure compliance with companies policies and protocols, state, federal, and other regulations.
  • Coordinate staffing, problem solve immediate scheduling needs to meet patient needs and support team needs.
  • Participate in internal work groups, meetings and committees relative to position responsibilities while maintaining high levels of communication.
  • Work closely with team members to deliver excellent and direct individualized patient care while navigating family dynamics who are facing terminal illnesses.

Member Service Representative

Dane County Credit Union
07.2003 - 01.2013
  • Assisted a large volume of customers every day in person, by phone, and email to answer questions about products and services with a positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services. Managed and handled cash and check payments in an a timely manner.
  • Certified public notary who validated thousands of documents which included the witness and record of the signing of documents to make sure the process was not fraudulent, and to assure that the documents could be trusted by the authorities who requested them.

Education

High School Diploma -

Madison College
Madison, WI

No Degree -

Madison College

Skills

  • Ability to maintain professional boundaries with community, departments and coworkers to achieve a common goal
  • Ability to work effectively and cooperatively with others verbally and in writing
  • Ability to be flexible in time and task to meet organizational needs
  • Organizational skills; Decision making; Empathy; Interpersonal skills; Patience; Persuasion skills; Positivity; Problem-solving skills

Timeline

Patient Care Coordinator

Agrace HospiceCare Inc.
08.2017 - Current

Member Service Representative

Dane County Credit Union
07.2003 - 01.2013

High School Diploma -

Madison College

No Degree -

Madison College

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Christine Anderson