Christine Ann Dean
Sun Valley,NV
Summary
Dynamic transportation specialist with a proven track record at Neighbor Network of Northern Nevada, recognized for exceptional customer service and problem-solving abilities. Skilled in safe driving techniques and relationship building, I consistently exceed client expectations while ensuring safety and efficiency in operations. Committed to fostering positive experiences and enhancing team performance.
Overview
12
12
years of professional experience
Work History
Driver/Transportation Specialist
Neighbor network of northern Nevada
Reno, Nevada
05.2021 - Current
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
House Manager and Direct Support Staff
JC Lighthouse
Reno, USA
02.2018 - 06.2021
- Teach self-sufficiency skills to CSEC and therapeutic foster care youth, including but not limited to: obtaining employment, cooking, hygiene, and self-care
- Organize and manage all participant’s appointments, medication, and records
- Create a stable and structured environment
- Communicate with support staff and participant’s providers on daily progress as well as areas of improvement
- Familiarize with community resources to be used for participants
- Prior to Youth home opening, worked in Group Home with Adult Individuals diagnosed with Mental Illness, Intellectual, Behavioral Disabilities
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Communicated with maintenance team on damages to repair.
- Managed team of employees, daily progress reports and overall project planning.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Reported damage or theft of hotel property to management.
- Explained goals and expectations required of trainees.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Transported clients to doctor's appointments and errands.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Accompanied or transported clients to appointments, errands and social activities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Used approved crisis intervention techniques in emergency situations.
- Monitored client's well-being, safety, and comfort under physician direction.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Followed care plan and directions to administer medications.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
Housemother
Casa de Vida
Reno, USA
01.2014 - 01.2018
- Provider mentoring and guidance to pregnant teenagers
- Oversee daily operations of the maternity home
- Teach self-help skills such as cooking, hygiene, planning appointments, etc.
- Organize community donations
- Organize and manage all participant’ support documentation
Education
High School -
McGill High School
01.2014
Skills
- Office Business Administration
- Interpersonal Skills
- Correctional Training and Testing
- CPR and First Aid
- CPI Restraint Technique
- Serv Safe
- Microsoft Office Suite
- Passenger transportation
- Load monitoring
- Daily logging
- Delivery pickup
- Processes and procedures
- Defensive driving
- Time management
- Safe driving techniques
- Friendly and outgoing
- Customer service
- Relationship building
- Navigational systems and GPS
- Safety management
- Problem-solving
- City and non-city driving
- Confidentiality
- Valid Driver's license
- Equipment monitoring
- Safety protocols
- Customer rapport
- Conflict resolution
- Route logs
- Safe driving practices
- Driving and transportation
- Patience and tact
- Verbal and written communication
- Appointment scheduling
- Vehicle inspections
- Route determination
- Passenger support
- Attention to detail
- Passenger guidance
- Adaptable driving techniques
- Vehicle inspection
- Clean driving record
Timeline
Driver/Transportation Specialist
Neighbor network of northern Nevada
05.2021 - Current
House Manager and Direct Support Staff
JC Lighthouse
02.2018 - 06.2021
Housemother
Casa de Vida
01.2014 - 01.2018
High School -
McGill High School