Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Antoine

Wilmington,MA

Summary

OBJECTIVE: To obtain an entry level position within a professional organization. Effective communication skills with an innate ability to work with diverse population. Proficient with multiple operating systems (ACE IT, ADP CRM, Dealer track, Epic, Patcom, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Ability to handle stressful situations that may arise in facilitating requests. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

12
12
years of professional experience

Work History

Unit Coordinator

Massachusetts General Hospital I
Boston, MA
01.2019 - Current
  • Answer all telephone calls and respond accordingly.
  • Serve as central source of information on patient care unit interacting with patients, families and visitors; unit based staff; and clinical and clerical staff in all departments throughout MGH.
  • Communication and coordination of in-patient unit activity.
  • Clerical management of patient record.
  • Assistance with safety and security throughout patient unit.
  • Serve as central source of registration and information on in-patient Labor & Delivery unit.
  • Provides clerical and reception support functions in TRIAGE, register patient, coordinate admission and logs discharge of patient and transfer from Labor & Delivery Unit.

Unit Secretary

HealthSouth New England Rehabilitation Hospital
Woburn, MA
01.2017 - 01.2018
  • Welcome visitors by greeting visitors, in person or on telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff.
  • Schedule appointments and transportations for patients.
  • Print copies for unit and fax documents to other facilities.
  • Scan patient care documents to patient's charts in Ace IT, establish patient records by preparing folders and assigning room numbers.
  • Maintain unit operations by following policies and procedures; reporting needed changes.
  • Maintain patient confidence and protect hospital operations by keeping information confidential.
  • Keeps unit equipment operational by following manufacturer's instructions and established procedures; calling for repairs.
  • Conserves unit resources by using equipment and supplies as needed to accomplish job results.
  • Maintain safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
  • Helps to maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Bartender, Server, Hostess

Café Piazza Dolce l
Winchester, MA
01.2012 - 01.2018
  • Interact with customers, prepare and serve snacks and drinks.
  • Assess customers' needs and preferences and make recommendations.
  • Check customers' identification and confirm it meets legal drinking age.
  • Restock and replenish bar inventory and supplies.
  • Stay guest focused and nurture excellent guest experience.
  • Comply with all food and beverage regulations.
  • Present menus and help customer select food/beverages.
  • Take/serve orders and answer questions or make recommendations for other products.
  • Collaborate with other servers and kitchen/bar staff.
  • Deal with complaints or problems with positive attitude.
  • Issue bill and accept payment.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Sales Consultant

Ira Toyota of Danvers l
Danvers, MA
01.2013 - 01.2015
  • Demonstrated automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models; explaining warranties and services.
  • Prospected daily for potential customers; maintained consistent rapport with previously sold customers.
  • Maintained owner follow up system that encouraged repeat and referral business and contributed to customer satisfaction.
  • Continually learned about product updates, features, accessories, inventory and their benefits to customers.
  • Established personal goals that were consistent with dealership standards of productivity, and devised ongoing strategy to meet goals.
  • Learned to overcome objections: (asking for sale; negotiating price; completed sales or purchase agreements).
  • Followed all company policies and procedures.

Education

B.A. - Business Management (Finance)

University of Massachusetts - Lowell
Lowell, MA
05.2014

A.A - Business Administration

North Shore Community College
Danvers, MA
08.2012

Skills

  • Critical Thinking
  • Time Management
  • Multi-tasking strength
  • Problem-solving skills
  • Computer Proficiency and Microsoft Office
  • Detail-Oriented

Timeline

Unit Coordinator

Massachusetts General Hospital I
01.2019 - Current

Unit Secretary

HealthSouth New England Rehabilitation Hospital
01.2017 - 01.2018

Sales Consultant

Ira Toyota of Danvers l
01.2013 - 01.2015

Bartender, Server, Hostess

Café Piazza Dolce l
01.2012 - 01.2018

B.A. - Business Management (Finance)

University of Massachusetts - Lowell

A.A - Business Administration

North Shore Community College

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Christine Antoine