Christine A. Rau
Rancho Murieta,CA
Summary
Dynamic leader with a proven track record at WIAA Group, enhancing business development and forging strong client relationships. Excelled in legal documentation management and collaborative teamwork, tripling webinar attendance and maintaining member acquisition growth since June 2022. Skilled in engaging diverse clientele and streamlining processes for efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Business Development
WIAA Group
01.2022 - Current
- Became a licensed insurance agent in first 60 days of employment
- Tripled attendance for carrier webinars through personal contact, telemarketing outreach
- Maintained and ultimately exceeded new member acquisition since June 2022
- Ensure licensed agents coming onboard have necessary legal qualifications and no enforcement actions as related to the CA Department of Insurance
- Stream-lined job work flow from two positions into one
- WIAA’s primary point of contact for business prospects and existing membership base
- Manage sales life cycle of wholesale insurance including pre-sales marketing, lead qualification, sign-on’s, on-boarding, account maintenance and account termination
- Excels at creating and cultivating partnerships
- Relationship communication with 500+ agents, board members, and global level insurance carrier reps and executives encompassing small to large independent agencies across many socio-economic and cultural boundaries
- Maintain detailed legal records (as related to the CA Department of Insurance), documentation and communication in Salesforce and Applied Epic databases
- Cross-sell wholesale products to new leads and current members of the association
- Communicate daily with team members; refine sales and marketing goals as needed
- Track and manage upcoming renewals using Salesforce, Epic and Quickbooks
- Keep current with an ever-changing insurance marketplace and convey information about CA insurance laws in a timely manner to agents
- Organize trade show booths, board meetings, conferences and webinars
Paraeducator
Elk Grove Unified School District
10.2017 - 06.2020
- Taught small groups of elementary students under the direction of classroom teacher (Special and General Education)
- Collaborated with all levels of staff to achieve a rigorous academic environment that supported student academic and social/emotional needs
- Determined student grades according to academic standards
- Created small group academic activities based on student’s individual needs
Training Coordinator, Human Resources
Lucent Technologies
04.2000 - 08.2003
- Organized and implemented all aspects of training coordination for the Human Resource department at the Alameda, CA and Westford, MA facilities
- Marketed and registered employees for training courses; ordered and tracked all materials needed for courses
- Re-designed and facilitated new hire orientation
- Worked with existing and new suppliers to negotiate more competitive pricing of logo products and course materials
- Quickly learned and implemented learning management software to track employee training records
Human Resources Assistant
Network Equipment Technologies
12.1997 - 03.2000
- Provided administrative support for the recruiting and training departments
- Organized job fairs, benefits coordination, focal review assistance to senior Human Resource staff
- Preparation and delivery of new hire orientation
- Support of senior executives during company-wide meetings and speaking engagements
Contractor
Cadence Design Systems
03.1997 - 12.1997
- Administrative support for Information Technology and Engineering functions which helped departments during transition periods
- Administered call center support for worldwide voicemail implementation and helped create a successful calling card and pager tracking system
Customer Service Representative
Brook Furniture Rental
12.1996 - 03.1997
- First point of contact with prospective clients helping with furniture lease and purchase solutions
- Facilitated conflict and crisis resolution relating to product, delivery/distribution, billing and individual client issues
Administrative Assistant
Liviakis Financial Communications
09.1995 - 12.1996
- Provided administrative support for brokerage staff
- Communicated with prospective stockbrokers via cold calling and follow-up of international conference calls
Sales Assistant
Harrods, Ltd., London
11.1994 - 06.1995
- Provided world-class customer service for exclusive British clients as well as tourists from different countries
- Created visually appealing retail displays for world-renowned department store
- On-board training for new recruits
Education
Bachelor of Arts - Communication Studies
California State University
SacramentoSkills
- Performance Focused
- Collaborative Teamwork
- Effective Communicator
- Client Engagement
- Client Relationship Management
- Conflict resolution
- Discretion
- Legal documentation management
- Data management
- Onboarding Program Development
- Vendor Management Interface
- Public speaking
Certification
- CA P&C License 4202045
Timeline
Director of Business Development
WIAA Group
01.2022 - Current
Paraeducator
Elk Grove Unified School District
10.2017 - 06.2020
Training Coordinator, Human Resources
Lucent Technologies
04.2000 - 08.2003
Human Resources Assistant
Network Equipment Technologies
12.1997 - 03.2000
Contractor
Cadence Design Systems
03.1997 - 12.1997
Customer Service Representative
Brook Furniture Rental
12.1996 - 03.1997
Administrative Assistant
Liviakis Financial Communications
09.1995 - 12.1996
Sales Assistant
Harrods, Ltd., London
11.1994 - 06.1995
Bachelor of Arts - Communication Studies
California State University
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