Summary
Overview
Work History
Education
Skills
Timeline
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Christine Archer

New Hartford,New York

Summary

Highly motivated and results driven professional with experience and a background of repeated success in leadership. Possesses skills such as the ability to spearhead change, envision and effectuate pioneering, sustainable strategies and the ability to provide external advice to organizations that require specialist expertise or an outside perspective on business operations. .


Proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.


Strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business.


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Overview

15
15
years of professional experience

Work History

Director of Operations

Vault Capital
04.2020 - Current
  • Oversee business operations to achieve the highest levels of productivity and profitability.
  • Anticipate the needs of the office, plans for its development, recommends necessary changes, and takes independent action within areas of authority.
  • Make strategic connections between the Managing Partner’s vision and what needs to be done to support and achieve the vision.
  • Consult with home office underwriting and investment teams to increase productivity and effectiveness.
  • Responsible for developing, testing and updating the office’s Business Continuity Plan and ensuring that there is a communication and resource plan in place.
  • Interview and hire quality operations support team; train and develop support team members in their job responsibilities.
  • Lead change management efforts that impact the operations of the office, with a focus on reducing the expense to revenue ratio, building efficiencies and maximizing performance.
  • Administer human resource component by conducting goal setting sessions, performance reviews, create/maintain job descriptions, maintain employee files, adhere to policies and procedures in employee handbook.
  • Analyze workflow and administrative processes to assure staffing and resources are meeting the business needs of the office.
  • Assure appropriate cross-training and backup support for all responsibilities.
  • Oversee facilities management including areas such as maintenance of office space, security/safety procedures, coordinate moves/expansions, research and maintain technology, purchase and maintain office equipment.
  • Participate in financial planning, including budgeting, forecasting, and monitoring of expenses.
  • Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitor budget and utilized operational resources.

Financial Representative

Northwestern Mutual
09.2017 - 04.2020
  • Research available options in the financial planning industry while retaining industry knowledge to allow for proper guidance.
  • Consult with clients to identify financial needs and goals, in addition to reviewing and managing their current portfolio.
  • Use financial analysis techniques and perform risk assessments to evaluate current financial methods.
  • Conduct regular financial need analyses and financial performance reports to identify any gaps in the client’s current plan.
  • Suggest appropriate customer focused sales strategies to fill gaps.
  • Increased client retention and relations, process improvement and recruiting potential employees.
  • Continued education through many different arenas: mentoring from field directors, educational seminars, creative financial research, evaluating economic trends and establishing fundamental strategic relationships.
  • Built strong relationships with clients through transparent communication and trust-building activities.

Office Manager

Advanced Home Inspection Service LLC
03.2010 - 09.2020
  • Author documentation utilized for staff members to comply with both industry and corporation guidelines and policies.
  • Market and advertise functions and services to both local and regional stakeholders.
  • Systematize company files for efficient acquisition and utilization.
  • Supply superb, polite, and swift customer service.
  • Construct and manage the calendar for the CEO, ensuring communication with external partners.
  • Oversee inventory for the office as necessary.
  • Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Shift Manager

McDonald’s
06.2011 - 09.2017
  • Perform human resources functions including recruiting, hiring, onboarding, mentoring, designating, counseling, and disciplining personnel.
  • Collaborate with regional managers to efficiently delineate job expectations to newly hired staff members.
  • Organize, track, assess, and analyze functional contributions along with organizing and analyzing compensation operations and ensuring policy and procedure compliance.
  • Institute, maintain, and regulate sanitary protocols and standards to ensure a safe and healthy restaurant environment.
  • Guarantee compliance with legal standards, attaining revenue, creating and executing disaster strategies, updating security and sprinkler systems, and maintenance of walkways and parking lot.
  • Gain and maintain management knowledge by attending available educational programs, reading professional journals, constructing powerful administrative networks, and engaging in professional enhancement opportunities.
  • Improve department and organizational status by acknowledging ownership for attaining new and various requests, pursuing opportunities to escalate value in job achievements.
  • Handle escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Train new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

Master of Business Administration - Technology Management

SUNY Polytechnic Institute College of Health Sciences And Management
Utica, New York
01.2016

Bachelor of Business Administration -

SUNY Polytechnic Institute College of Health Sciences And Management
Utica, New York
01.2014

Skills

  • Human Resources Operations
  • Relationship Construction
  • Labor/Employee Relations
  • Process Improvement
  • Regulation Compliance
  • Business Technology
  • Problem Resolution
  • Staff Leadership and Training
  • Operational efficiency
  • Relationship Construction
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution

Timeline

Director of Operations

Vault Capital
04.2020 - Current

Financial Representative

Northwestern Mutual
09.2017 - 04.2020

Shift Manager

McDonald’s
06.2011 - 09.2017

Office Manager

Advanced Home Inspection Service LLC
03.2010 - 09.2020

Master of Business Administration - Technology Management

SUNY Polytechnic Institute College of Health Sciences And Management

Bachelor of Business Administration -

SUNY Polytechnic Institute College of Health Sciences And Management

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