Summary
Overview
Work History
Skills
Timeline
Generic

Christine Armanno

Coram,NY

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Overview

25
25
years of professional experience

Work History

Assistant Property Manager

Confidential
Melville, NY
08.1999 - Current
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Conducted tours of vacancies with prospective tenants.
  • Explained policies and procedures to tenants and enforced rules.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Updated tenant and unit information to keep current in housing database.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Assisted property manager in leasing and marketing activities.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Interacted with potential renters during showings providing information about the property features.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
  • Participated in community events promoting the rental properties available at the location.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Met with clients to negotiate management and service contracts.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.

Skills

  • Onsite Tours
  • Property Maintenance
  • Vacant Unit Monitoring
  • Relationship Building and Rapport
  • Telephone and Email Etiquette
  • Issue Escalation
  • Tenant Relations
  • Administrative Support
  • Property Management

Timeline

Assistant Property Manager

Confidential
08.1999 - Current

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Christine Armanno