Christine Arnett
Statesboro,GA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Administrative Assistant 2
Southeast Health District's Bulloch Wellness Center
04.2025 - Current
- Duties include but are not limited to answering telephones, scheduling patients, patient check-in/out, processing referrals, electronic health record data entry, transportation assistance, tracking referrals. Other duties as assigned.
- Perform admissions duties with the following software: AvatarNX, Gammis, Palmetto, and Availity websites.
- Performs general office management/secretarial/bookkeeping duties, including keyboarding, filing, generating and managing correspondence (reports, documents, memos, forms, presentations), addressing telephone inquiries, duplicating documents, and other activities to assist staff in preparing for and making presentations, completes data entry assignments, etc.
- Uses Microsoft Office Suite and/or standard applications typically used in a corporate office environment to perform daily work assignments.
- Receives and properly manages incoming and outgoing mail and telephone communications.
- Orders supplies and equipment for the office.
- Ensures general maintenance and repair needs for telephones, technology, and other items necessary to ensure efficient office operations.
- Assists supervisor with maintenance of budget data.
- Maintains files of required reports and records.
- Organizes professional learning opportunities for staff, including registration, duty leave, travel arrangements, and expense reports.
- Maintains time and attendance records for staff.
- Registers and transfers cases.
- Maintains confidential records.
- Engages in other specialized activities relative to the office, program, divisions, or agency.
- Facilitates the day-to-day operation of the office while the supervisor is off-site.
- Performs other professional responsibilities as assigned.
Customer Care Specialist III
SGS Consulting
01.2025 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
- You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution..
Report Writer – Light Box PRZ
Robert Half Inc.
10.2024 - 01.2025
- Produced comprehensive zoning reports by gathering and analyzing data and applying municipal zoning requirements for commercial properties.
- Conducted detailed research to verify zoning regulations and ensured property compliance.
- Organized, analyzed, and applied zoning codes to deliver accurate reports.
- Collaborated with Client Managers and Point of Contact Information Specialists to address client inquiries and provide timely feedback.
Sales Support Specialist II
Cox Media (Contractor), ObjectWin Technology Inc.
06.2023 - 09.2024
- Reviewed incoming orders and collaborated with Sales Consultants to maximize inventory utilization and pricing strategies.
- Ensured creative files and instructions for advertising campaigns were submitted, approved, and corrected as needed.
- Resolved preempted spots by submitting make-good solutions and processing make-goods accurately.
Sorter Handler
UPS
10.2022 - 05.2024
- Executed tasks including loading, unloading, shipping, receiving, scanning, and sorting packages in a fast-paced environment. Utilized heavy machinery to ensure efficiency in package handling.
Accounts Receivable Manager (Temporary)
Express Employment Professional
10.2022 - 06.2023
- Created detailed reports and balance sheets documenting profits and losses. Maintained and updated bookkeeping databases and spreadsheets.
- Communicated with clients to request payments and arrange payment plans. Accurately recorded payments and maintained compliance with financial records.
Inbound Residential Sales Supervisor
WOW Call Center
09.2018 - 09.2022
- Led a team of 18-25 sales associates in achieving sales targets within an inbound warm lead call center.
- Analyzed data to improve team performance and call quality metrics.
- Managed staffing activities including recruitment, goal-setting, performance reviews, and scheduling.
- Coordinated with internal departments to ensure alignment on sales and operational strategies.
Inbound Residential Sales Professional
WOW Call Center
09.2015 - 01.2018
- Maintained 'Top Sales Rep' status for four consecutive months; Winner's Circle 2017 award recipient.
- Built and maintained strong client relationships to maximize revenue. Assisted peers through coaching and sharing best practices to improve team performance.
Customer Financial Services Escalation Representative
Convergent – Sprint
09.2013 - 09.2015
- Resolved customer inquiries, complaints, and billing issues with professionalism and efficiency. Acted as a mentor and trainer for new employees, handling complex cases and escalations.
Education
Bachelor's Degree - Business Administration
Paine College
Augusta, GA05.2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- ECW (eClinicalWorks), AvatarNX, GAMMIS, Palmetto, Availity, Workday, GA@Work
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Patient Scheduling & Referral Coordination
- EHR & Confidential Records Management
- Budget Support & Administrative Reporting
- Public-Facing Customer Service
- Timekeeping, Travel Planning & Office Logistics
- HIPAA Compliance & Data Integrity
- Verbal and Written Communication
Timeline
Administrative Assistant 2
Southeast Health District's Bulloch Wellness Center
04.2025 - Current
Customer Care Specialist III
SGS Consulting
01.2025 - 04.2025
Report Writer – Light Box PRZ
Robert Half Inc.
10.2024 - 01.2025
Sales Support Specialist II
Cox Media (Contractor), ObjectWin Technology Inc.
06.2023 - 09.2024
Sorter Handler
UPS
10.2022 - 05.2024
Accounts Receivable Manager (Temporary)
Express Employment Professional
10.2022 - 06.2023
Inbound Residential Sales Supervisor
WOW Call Center
09.2018 - 09.2022
Inbound Residential Sales Professional
WOW Call Center
09.2015 - 01.2018
Customer Financial Services Escalation Representative
Convergent – Sprint
09.2013 - 09.2015
Bachelor's Degree - Business Administration
Paine College
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