Christine Arteaga
Hesperia,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Arroyo Physical Therapy
Victorville, CA
09.2022 - Current
- Warmly welcomed 10-20 patients per shift, coordinate check in, collect insurance, and direct them to their destination.
- Manage 3 phone lines and facilitate over 20+ calls per day.
- Maintain an organized, clean, professional workspace and waiting area.
- Smoothly manage the day-to-day front desk operations for a busy physical therapy office.
- Maintain patient records by collecting information from patients at the time of initial visit and updated records as necessary.
- Collect payments, issue receipts, and update accounts to reflect new balances.
- Monitor calendars and schedule appointments based on availability and established load limits.
- Organize files, develop spreadsheets, fax reports, and scan documents to bolster organizational workflow.
- Handle requests-for-information and delegate customer service tasks to appropriate employees.
- Coordinate staff scheduling to promote smooth office operations.
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
Administrative Assistant
Arroyo/Total Rehab Physical Therapy
Victorville, CA
09.2016 - 11.2020
- Warmly welcomed 10-20 patients per shift, coordinated check in, collected insurance, and directed them to their destination
- Managed 3 phone lines and facilitated over 20+ calls per day
- Maintained an organized, clean, professional work space and waiting area
- Smoothly managed the day to day front desk operations for a busy physical therapy office
- Maintained patient records by collecting information from patients at the time of initial visit and updated records as necessary
- Collected payments, issued receipts and updated accounts to reflect new balances
- Monitored calendars and scheduled appointments based on availability and established load limits
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Handled requests-for-information and delegated customer service tasks to appropriate employees
- Coordinated staff scheduling to promote smooth office operations
- Monitored office supply use and stock levels and placed replenishment orders.
Office Assistant/Physical Therapy Aide
TriCities Physical Therapy
Apple Valley, CA
08.2014 - 09.2016
- Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces
- Administered and guided patients through a simple range of motion exercises to facilitate flexibility and improved circulation
- Positioned and secured patients onto therapy equipment to facilitate smooth and safe treatments
- Maintained office and therapy equipment by cleaning and making minor repairs
- Assisted in application of traction devices
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Collected payments, issued receipts and updated accounts to reflect new balances
- Monitored calendars and scheduled appointments based on availability and established load limits
- Answered approximately 20+ phone calls daily and pleasantly welcomed visitors to the office
- Collected and entered payment data into the system, maintaining complete confidentiality and accuracy.
Physical Therapy Aide
High Desert Physical Therapy
Victorville, CA
03.2010 - 12.2015
- Positioned and secured patients onto therapy equipment to facilitate smooth and safe treatments
- Instructed patients in safe and effective use of weights, pulleys, inclined surfaces and various equipment for given treatments to reduce injury
- Administered and guided patients through a simple range of motion exercises to facilitate flexibility and improved circulation
- Managed and ordered supplies to maintain inventory stock
- Assisted in application of traction devices
- Worked as part of a team to execute proper care of body mechanics and safety of patients
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain
- Assisted with basic bookkeeping, filing and maintaining clients' records
- Restocked products and maintained treatment rooms for professional appearance and sanitization
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
Education
Massage Therapy Certificate -
Bryman College
Alhambra, CA05.2005
Diploma -
Baldwin Park High
Baldwin Park, CA06.2004
Business Education Technology -
Victor Valley Community College
Victorville, CASkills
- Insurance Eligibility Verification
- Verbal and Written Communication
- Excel Spreadsheets
- Microsoft Office
- Appointment Coordination
- Multi-Line Telephone Systems
- Data Entry Documentation
- Office Equipment Operation
- Strong Organizational Skills
- Reliable and Punctual
- Customer Service
- 50 wpm Typing Speed
- Spanish Fluency
- Translation and Interpretation
Languages
Spanish, Native/Bilingual
Timeline
Administrative Assistant
Arroyo Physical Therapy
09.2022 - Current
Administrative Assistant
Arroyo/Total Rehab Physical Therapy
09.2016 - 11.2020
Office Assistant/Physical Therapy Aide
TriCities Physical Therapy
08.2014 - 09.2016
Physical Therapy Aide
High Desert Physical Therapy
03.2010 - 12.2015
Massage Therapy Certificate -
Bryman College
Diploma -
Baldwin Park High
Business Education Technology -
Victor Valley Community College
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