CHRISTINE ASHONG
Boston,USA
Summary
Goal-oriented human resources professional successful at planning business strategies, integrating policies, and improving performance in diverse areas. Focused on implementing updates to increase employee morale, business efficiency and cost savings. Prepared to offer several years of progressive experience to make a lasting impact on company operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Afrisec Innovation
Holden, USA
01.2024 - Current
- Collaborated with leadership to design and implement workforce strategies, resulting in a 25% increase in team size over 12 months, effectively aligning with the company's growth targets and timelines
- Led recruitment strategy to attract top cybersecurity talent, reducing time-to-hire by 30% and filling critical roles within an average of 45 days, resulting in a 15% decrease in project delays
- Implemented a performance management system with regular feedback loops, goal setting, and reviews, improving employee performance ratings by 20% and contributing to a 10% increase in team efficiency and a 15% boost in project delivery speed
- Ensured HR practices complied with industry regulations and internal policies, achieving 100% compliance in annual audits, thereby mitigating risks and safeguarding the company’s reputation
Human Resource Business Partner Co-op
Bri &SJ Management Consulting
Virginia, USA
04.2023 - 09.2023
- Spearheaded employee engagement initiatives, driving a 15% boost in satisfaction scores
- Orchestrated surveys, resolving 80% of conflicts and refining policies for a more positive workplace culture
- Managed the roll-out of a performance management system for 50 employees, yielding a 10% productivity surge
- Provided regular reviews and coaching, driving a 12% improvement in employee performance
- Discovered skill gaps via thorough assessments, driving tailored training programs
- Achieved a 20% proficiency rise in logistics and trucking, enhancing operations and customer satisfaction
- Forecasted talent needs for company growth, aligning capabilities with industry demands
- Identified 25% skill gaps, implementing strategies to sustain competitive advantage
- Drove comprehensive succession plans, minimizing leadership gaps by 30%
- Fostered a skilled talent pipeline for smooth transitions during growth and change
Client Services Officer
Petra Trust Company Limited
Accra, Ghana
09.2018 - 08.2021
- Expedited and resolved 80% of client account errors resulting in saving over GHS 750,000 for the company between November 2018 to December 2019
- Saved the company over GHS 500,000 between July 2020 to September 2020, by strategically resolving 71% of client account errors
- Trained new team members in client service processes, and ways to exceed performance expectations
- Collaborated with a diverse team to accomplish daily objectives and meet long-term goals, improving customer net promoter score by 7% in 2019
- Logged in client interactions clearly and accurately into Customer Relationship Management systems (CRM) improving record keeping
- Developed solid relationships with staff, customers, and clients by providing a welcoming environment for all stakeholders
Human Resources Administrative Assistant
Twinkie Twinkles School (TTS)
Accra, Ghana
01.2012 - 08.2014
- Maintained schedules and coordinated calendar activities while ensuring zero conflict
- Furnished 2 HR executives with administrative support by utilizing strong verbal and written communication as well as problem-solving skills
- Compiled and updated school personnel records and documentation increasing office organization
- Efficiently provided answers to employees’ questions and requested information boosting employee satisfaction
- Supported in implementing a compensation policy that resulted in a 40% increase in employee retention
- Designed job adverts and processed received resumes in a timely manner
- Supported in the recruitment process by scheduling interviews and phone screening applicants for minimum qualifications
- Amended candidate records using strong organizational skills and attention to detail
- Delivered follow-up correspondence to candidates on recruiting status via phone and email
- Drafted job offer letters and emailed them to selected candidates by utilizing strong written communication skills
- Orchestrated new employee orientation, on-boarding, and training programs successfully by utilizing organizational and time
Education
Master of Science - Digital Human Resource Management
Northeastern University
Boston, MA, USA12.2023
Bachelor of Arts - Theatre Studies
University of Cape Coast
Cape Coast, Ghana05.2018
Skills
- HRIS (Workday)
- HR Policies
- Benefits Administration
- Customer Relationship Management (CRM) Systems
- SQL
- R-Programming
- Excel Data Analytics
- Tableau
- Microsoft Power BI
- Python
- Linux
- SIEM Tools
- Reviewing compliance
- Planning policy integrations
- Optimizing performance
- Recommending policy improvements
- Improving employee engagement
- Organizational Development
- Succession Planning
- Workforce Planning
Websites
Certification
- Human Resources: Understanding HR Systems & Benefits, LinkedIn Learning
- Human Resources: Compensation & Benefits, LinkedIn Learning
- Talent Management, LinkedIn Learning
- R-Essential Training: Wrangling and Visualizing Data, LinkedIn Learning
- Google Cybersecurity Professional Certificate, Coursera
Timeline
Human Resources Business Partner
Afrisec Innovation
01.2024 - Current
Human Resource Business Partner Co-op
Bri &SJ Management Consulting
04.2023 - 09.2023
Client Services Officer
Petra Trust Company Limited
09.2018 - 08.2021
Human Resources Administrative Assistant
Twinkie Twinkles School (TTS)
01.2012 - 08.2014
Master of Science - Digital Human Resource Management
Northeastern University
Bachelor of Arts - Theatre Studies
University of Cape Coast
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