Christine Ashwill

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Resolved concerns with products or services to help with retention and drive sales.

Answered over [Number] calls per shift to meet fast-paced call center demands.

• Educated customers on current promotions, upgrades or new offerings available under current plan.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.

• Consulted with customers to discuss available meats, different cuts and quality options.
• Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
• Followed proper safety, handling and cross-contamination procedures.
• Wrapped, weighed and filled product with efficiency to manage high volume of customers.
• Unloaded merchandise and stocked cases with new merchandise.
• Restocked products based on available inventories and customer demands.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

• Served meals to residents in accordance with established schedules and dietary procedures.
• Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
• Maintained strict levels of cleanliness for tables, floors and prep areas.
• Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
• Arranged tray and or table settings with proper tableware, condiments and tray card.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
• Upheld efficiency of meal services by pre-setting tables before patients arrived.
• Distributed food during busy peak periods to drive customer satisfaction.
• Reported and documented resident changes in consumption or behaviors.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Facilitated personal hygiene management, feeding and ambulation.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Assisted coworkers in switch from [Software] to [Software] and completed subsequent training sessions in [Number] days