Christine Atkins
Aubrey,TX
Summary
Detail-oriented professional with a strong work ethic, and a proven track record of fostering strong relationships with clients and team members. Adept at working efficiently unsupervised, as well as leveraging analytical thinking and creativity to solve problems. Proficient in multi-tasking and working under pressure. Experienced in customer needs assessment and conflict resolution. Passionate about continuous learning and growth, and helping to foster change.
Overview
26
26
years of professional experience
Work History
Loan Servicing Specialist
Higher Education Servicing Corporation
Arlington, TX
12.2023 - Current
- Processed loan modifications when requested by customers or required by lenders.
- Verified all documents provided by applicants for accuracy and completeness.
- Updated client account information and records in company databases.
- Handled various clerical, documentation and data entry tasks.
- Created spreadsheets for data entry, tracking and analysis.
- Performed data entry for various documents and records.
Business Owner/Photographer
Self
Aubrey, TX
06.2009 - 01.2024
- Utilized excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained up-to-date knowledge of photography trends, techniques, and equipment.
- Facilitated general office operations by scheduling appointments, keeping books and ordering supplies.
- Determined pricing for products or services based on costs and competition.
- Implemented successful business strategies to increase revenue and target new markets.
- Created and maintained an online portfolio to showcase photography work and attract new clients.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Organized and archived digital photographs efficiently for easy access and retrieval.
- Researched trends in photography styles to stay up to date with current technologies and practices.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Conducted interviews with subjects of a photo shoot to ensure comfort level during the session.
- Coordinated and completed photoshoots for individuals, families and small groups.
- Uploaded digital images for editing, archiving and electronic transmission.
- Scouted locations and curated props for photography shoots.
- Developed creative concepts and themes for photo shoots in collaboration with clients.
- Implemented color correction processes to ensure accurate and vibrant images.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
Associate
Capital One
Plano, TX
01.1999 - 06.2009
- Identified areas where additional information was needed to complete a thorough analysis.
- Maintained a high level of professionalism when dealing with difficult customers.
- Adhered to applicable laws, regulations and policies governing consumer lending practices.
- Resolved customer complaints promptly and efficiently.
- Worked closely with attorneys and court personnel to pursue legal action as necessary.
- Reviewed loan applications for accuracy and completeness before submitting them for approval.
- Requested financial documents from customers.
- Utilized credit scoring models to rank clients based on their credit risk.
- Performed skip tracing activities to locate missing or hard-to-find debtors.
- Conducted research on applicable state laws regarding repossession procedures.
- Completed other administrative tasks related to the repossession process, such as filing documents and responding to emails.
- Coordinated with local tow companies for vehicle pickup services when necessary.
- Negotiated repayment plans with delinquent debtors in an attempt to avoid having them default on their loans.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Negotiated repayment terms with customers in accordance with company policy.
- Referred cases involving fraud, bankruptcy or insolvency to appropriate parties for resolution.
Education
Bachelor of Social Work - Social Work
Texas Woman's University
01.2025
Western Governors University
01.2025
Collin County Community College
01.2025
Tarrant County College
01.1996
Skills
- Conflict resolution
- Team collaboration
- Time management proficiency
- Interpersonal communication
- Decision making aptitude
- Strong analytical skills
- Professionalism and integrity
- Strong communication skills
- Multitasking Abilities
- Professionalism
- Detailed Oriented
- Documentation review
- Adaptability and flexibility
- Critical thinking
- Time management
- Information gathering
- Problem-solving abilities
- Client needs assessment
Affiliations
- Managed small business ownership while parenting four children.
- Accomplished Bachelor's degree with full time, in person classes while being employed full time and parenting three children.
- Volunteered at Cumberland Youth and Family Services
Accomplishments
- Dean's List
Timeline
Loan Servicing Specialist
Higher Education Servicing Corporation
12.2023 - Current
Business Owner/Photographer
Self
06.2009 - 01.2024
Associate
Capital One
01.1999 - 06.2009
Bachelor of Social Work - Social Work
Texas Woman's University
Western Governors University
Collin County Community College
Tarrant County College
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