Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Christine Aubuchon

Christine Aubuchon

Lansing,United States

Summary

Diligent and friendly Customer Service Representative with solid background in sales and customer service. Proven track record of efficiently assessing customer interests and needs to help promote sales and maintaining high satisfaction. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

8
8
years of professional experience

Work History

Customer Service Rep.

Delphi Glass Corporation
08.2021 - 06.2025
  • Responded immediately and to customer phone calls, live chats and emails correctly and cordially. Worked with other call center associates to improve service delivery and communication within the team.
  • Delivered outstanding customer support through patient and effective communication and problem-solving skills, promoting satisfaction and loyalty while promptly resolving customer inquiries.
  • Researched Education Discount applicants for eligibility, created new accounts, contacts, and set up payment terms. Processed and filed vendor applications and tax forms for exemption status, reviewed purchase orders, created quotes and performed follow-up communications.
  • Managed order processing and tracking using Delphi Glass' internal systems to ensure accuracy. Facilitated requests for order modifications and cancellations, shipment problems, and other issues. Confirmed orders, answered shipment, invoicing, refund/credit, and other questions.
  • Provided product descriptions, availability, pricing, and other requested information such as technical and visual arts advise about various art glass techniques.
  • Educated clients of varying ages and backgrounds on how to personally navigate the web store and conduct online order entries and inquiries.

Administrative Assistant

Special Driving Services, Inc.
08.2017 - 06.2020
  • Assisted business owner and instructors with scheduling and coordination of driving instructor assignments to optimize operational efficiency.
  • Greeted office guests, explained services, enrolled driving students, and received and recorded payments from clients.
  • Developed and maintained online database and physical filing system for client records and documentation and appointment and billing tracking.
  • Facilitated telephone, email, fax, and in-person communication between clients and instructors as well as with medical and governmental persons, to ensure timely resolution of inquiries and issues.
  • Contacted insurance companies to resolve billing issues and facilitate payments.
  • Explained or read test questions to students who had literacy or English language deficits.
  • Maintained office atmosphere and cleanliness, collected and posted mail, opened and closed office when necessary.

Education

College Preparatory -

Merrill Community HS
Merrill, Michigan

General Associates Degree - Liberal Arts And Sciences

Lansing Community College
Lansing, Michigan
06.1996

Skills

  • Customer service
  • Problem resolution
  • Active listening
  • Critical and creative thinking
  • Data entry
  • Computer and Internet Skills
  • Average 60 wpm keyboard
  • Microsoft 365 (Office)

Affiliations

Mid-Michigan Art Guild Sep 2010 — Present, Lansing, Michigan

Timeline

Customer Service Rep.

Delphi Glass Corporation
08.2021 - 06.2025

Administrative Assistant

Special Driving Services, Inc.
08.2017 - 06.2020

College Preparatory -

Merrill Community HS

General Associates Degree - Liberal Arts And Sciences

Lansing Community College

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