Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Christine Bailey

Lockport,IL

Summary

Dynamic professional with a proven track record at Buckle, excelling in customer service and team leadership. Enhanced sales through innovative merchandising strategies and effective staff training. Recognized for improving customer satisfaction and fostering a collaborative work environment, while expertly managing cash handling and operations.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Buckle
04.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Merchandising Manager

Victoria Secert
02.2014 - 04.2018
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Monitored stock levels and product sales to determine purchasing needs.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
  • Organized meetings for up to Number staff members to discuss upcoming promotions, key strategies, and tasks.

Education

Cosmetology License - Cosmetology

Cameo Beauty Academy
Oak Lawn, IL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff training and development
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Orientation and training
  • Verbal and written communication
  • Coaching and mentoring

Timeline

Assistant Manager

Buckle
04.2018 - Current

Merchandising Manager

Victoria Secert
02.2014 - 04.2018

Cosmetology License - Cosmetology

Cameo Beauty Academy

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Christine Bailey