Christine Ball
St. Petersburg
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
19
19
years of professional experience
Work History
Project Manager
Myriad Art Group
07.2024 - 06.2025
- Assisted in project planning and execution, ensuring adherence to timelines and budgets.
- Facilitated communication among team members to promote collaboration and information sharing.
- Supported project documentation efforts, maintaining accurate records and reports for stakeholders.
- Coordinated scheduling of meetings and resources, optimizing team productivity and efficiency.
- Monitored project progress, identifying potential issues and escalating them to senior management.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Customer Service Team Lead
Uown Leasing
04.2021 - 05.2024
- Facilitated the transition from an onshore customer service team to an overseas model.
- Responsible for oversight and performance of two teams.
- Monitor and review agent calls to ensure call quality and regulatory compliance without sacrificing customer experience.
- Responsible for compilation and reporting of weekly key performance indictor report that is presented to the complete management team and CEO.
- Monitored and maintained reporting for weekly and monthly commission payments for agents based on payments collected from customers.
- Senior team member responsible for the investigation, validation, and resolution of customer fraud claims
- Responsible for cross department communication between customer service and merchant support team to resolve escalated customer issues.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Sr. Customer Account Manager
Wendover Art Group
09.2014 - 04.2021
- Role encompassed project management, customer service and internal liaison with production management team.
- Project management responsibilities included work in the following areas: Interfaced with all departments related to pre, during and post-production process.
- Communicated on prioritization of customer orders through daily interdepartmental scheduling meetings.
- Customer service responsibilities included work in the following areas: Educated customers and sales reps on product capabilities.
- Supported 25 independent sales representatives throughout US and Canada
- Designated customer account manager for southeast territory.
- Promptly responded to Residential and Commercial customer inquiries via email or phone.
- Designated customer account manager for Pottery Barn and Williams Sonoma Home.
- Key member of team involved with the documentation and creation of department process manual and facilitated perpetual updates to the manual.
- Process documentation from the manual was used in the implementation of a comprehensive Syspro ERP system.
- Increased customer retention rates by providing exceptional service and timely support.
Corporate Customer Service
Kane's Furniture
09.2006 - 09.2014
- Responsible for research and resolution of customer complaints related to furniture purchases that could not be resolved at the store level.
- Directly interfaced daily with CEO, EVP & CFO and Senior Vice President of Sales to inform and facilitate resolution of escalated customer issues.
- Drafted all responses from CEO office relating to customer complaints.
- Responded and resolved all requests from the BBB.
- Key team member responsible for facilitating and resolving customer property damage claims caused by delivery operations.
- Liaison to Delivery team management on any employee repercussions because of property damage.
- Efficiently resolved escalated complaints from dissatisfied customers, ultimately preserving long-term business relationships.
Education
Bachelor of Arts -
Eckerd College
St. Petersburg, FLSkills
- Project management
- Team collaboration
- Project tracking
- Client relations
- Excellent verbal and written communication skills
- Highly organized and able to work under pressure
- Ability to work independently or as part of a team
- Professional telephone demeanor
- Proficient in Microsoft Office, Syspro, Zoom, Microsoft Teams, Monday
Timeline
Project Manager
Myriad Art Group
07.2024 - 06.2025
Customer Service Team Lead
Uown Leasing
04.2021 - 05.2024
Sr. Customer Account Manager
Wendover Art Group
09.2014 - 04.2021
Corporate Customer Service
Kane's Furniture
09.2006 - 09.2014
Bachelor of Arts -
Eckerd College
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