Christine Balsley

I was hired on as a Work at home remote Repossession Specialist but I was not able to continue working at the company. I was told by the manager that their computer systems were hacked and they were not able to get me working at home in the time frame previously agreed upon. Since I had planned on moving to a different city at that time, I gave two weeks notice with the company.

• I worked in the Repossession department
• My phone line also handled bankruptcy and claims calls
• I assigned to repossession companies and assisted in locating the customer, making payment arrangements and assisting them in getting their unit recovered

• Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
• Worked with parents one-on-one to address individual needs of children in care.
• Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
• Prepared tasty, nutritious meals for children.
• Maintained safe environment by keeping watchful eye on children.
• Encouraged children to transition from diapers and assisted in development of good restroom habits.
• Prepared nutritious meals and snacks for children to maintain balanced diets.
• Managed daily schedules for multiple children, ensuring timely completion of tasks such as homework, chores, and extracurricular activities.

• Processed payments and extensions on accounts.
• Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
• Handled outbound and inbound calls daily with goal of collecting owed debt.
• Used skip tracing resources to locate debtors and updated information in company system.
• Kept a high call volume while maintaining consistency.
• Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
• Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
• Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.

• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.
• Maintained clean, tidy and orderly work station to uphold company standards.

• Completed daily cold calling and outreach to build sales pipeline.
• Achieved higher conversion rates by accurately identifying client pain points and offering targeted solutions.
• Demonstrated adaptability in adjusting call approach based on each prospect''s unique situation.
• Overcame objections from hesitant prospects through active listening skills and tailored responses based on individual needs.
• Increased sales by developing rapport with clients and consistently meeting their needs.