Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTINE BARBER

Blue Ridge,Georgia

Summary

Encouraging team member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Customer Success Manager

Transport4
05.2016 - Current
  • Transport4 100% Remote Professional
  • Provide excellent training and support to customers utilizing SaaS applications for customers in Gas and Oil Industry
  • Respond to customer issues timely and empathetically
  • Escalate customer inquiries to appropriate team members when necessary
  • Coordinate system improvements with Stakeholders
  • Experience Troubleshooting bugs and working with QA team members
  • Established protocols for onboarding new and established customers Responsible for maintaining, reporting, and analyzing data
  • Utilize Zendesk, Zoom, WebEx, and Teams for customer support & training
  • Write internal and external knowledge base articles
  • Consistently maintain CSAT Score of 95% or above year after year
  • Represent, promote, and support the company's Core Values.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Created and maintained comprehensive customer success documentation for internal and external use.
  • Collaborated with sales and product teams to address customer success objectives.

Recruiting Assistant

Visiting Nurse Health System
05.2014 - 05.2016
  • Responsible for sourcing, and coordinating interviews, background checks, and offer letters for new hires
  • Prepared offer letters for all external and internal hires
  • Assisted recruiters with scheduling interviews, processing background checks, screening applicants, performing reference checks, and coordinating drug screens
  • Met with hiring managers to review hiring needs
  • Coordinated candidate travel arrangements, including airline tickets, hotel, and entertainment
  • Maintained applicant tracking system and tracked candidates
  • Coordinated job fairs, employee referral dinners, and new employee orientation
  • Completed E-Verify and necessary documentation on all new employees
  • Assisted HR with employee questions regarding benefits and open enrollment.
  • Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
  • Assisted with verification of licenses.
  • Pre-screened applicants and scheduled interviews with appropriate team members if needed.
  • Communicated with applicants across various stages of hiring process.
  • Placed initial review calls with applicants as requested by HR manager.

Administrative Assistant

Northside Hospital Cancer Center
06.2011 - 05.2014
  • Responsible for supporting doctors, management, supervisors, and nurses in all aspects of front desk operations and chart preparation
  • Welcomed patients, answered telephones, requested orders, scheduled appointments, coordinated procedures with doctor’s offices, created charts, and ordered supplies
  • Request patient medical records from referring physician offices and medical facilities
  • Ensured patients are triaged appropriately and notified supervisors if a patient is in distress.

Education

BA - English

Oglethorpe University
Atlanta, GA
1987

Skills

  • Proficient in MS Office
  • Client Rapport-Building
  • Customer Relations
  • Technical Support & Customer Facing Experience
  • Escalation Problem-Solving
  • Conflict Resolution
  • Knowledge Base

Timeline

Customer Success Manager

Transport4
05.2016 - Current

Recruiting Assistant

Visiting Nurse Health System
05.2014 - 05.2016

Administrative Assistant

Northside Hospital Cancer Center
06.2011 - 05.2014

BA - English

Oglethorpe University

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CHRISTINE BARBER