Christine Bartzer
Germantown,MD
Summary
Results-driven professional with extensive experience in compliance coordination and customer service. Skilled in effective communication and problem-solving, consistently delivering quality management processes and maintaining detailed documentation to meet compliance standards.
Overview
5
5
years of professional experience
Work History
Compliance Coordinator
Guardian Fire Protection
Rockville, MD
12.2022 - Current
- Utilized proprietary software Service Trade to manage job functions and streamline operations.
- Utilized Salesforce to accurately enter and track information for new customers, enhancing record-keeping efficiency.
- Drive sales by calling and emailing on all quotes for repairs after inspections were completed for fire alarm, fire sprinkler, fire extinguisher and emergency/exit lights.
- Established robust relationships with regulatory representatives, vendors, and customers.
- Provided detailed warnings to violators regarding infractions, penalties, and remediation measures.
- Maintained up-to-date knowledge of compliance requirements through regular engagement with specialists, ensuring adherence to regulations.
Customer Service Representative
Global Reimbursement Consultants
Gaithersburg, Maryland
08.2021 - 12.2022
- Resolved customer issues with knowledgeable and friendly service to enhance satisfaction.
- Built strong customer relationships through personalized assistance and support.
- Educated customers on billing procedures, processed payments, and assisted with payment options.
- Collected deposits or payments and arranged for billing.
- Verified and added insurance for patients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Respected and maintained patient privacy by adhering to HIPAA law and PHI
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL04-1999
Skills
- Customer relationship management
- Data management
- Quality management processes
- Documentation management
- Data evaluation
- Analytical thinking
- Attention to detail
- Effective communication
- Problem solving
- Conflict resolution
- Administrative writing
Accomplishments
Recipient of Stellar Performance Award from the Florida Capital Chapter of SGMP (Society of Government Meeting Professionals)
Memberships
- National Association of Professional Women
- International Association of Law Enforcement Intelligence Analysts
- Florida Police Chiefs Association
- Florida Capital Chapter of the Society of Government Meeting Professionals
Timeline
Compliance Coordinator
Guardian Fire Protection
12.2022 - Current
Customer Service Representative
Global Reimbursement Consultants
08.2021 - 12.2022
Bachelor of Science - Psychology
Florida State University