Christine Bates
Racine
Summary
Dynamic professional with extensive experience in client services and case management, notably at Careers Industries. Excelled in roles requiring effective communication, organizational skills, and adaptability. Proven track record in enhancing team performance and client satisfaction through training and mentoring. Demonstrated leadership in streamlining processes and improving service delivery, contributing to a significant increase in program efficiency.
Overview
28
28
years of professional experience
Work History
Client Services Supervisor
VARC
07.2024 - Current
- Responsible for the development, implementation and monitoring of each client's individual service and support plan.
- Maintain open lines of communication with referral agencies, parents and guardians.
- Provide case management for Prevocational Services.
- Evaluate and assess all clients on a regular basis.
- Schedule and facilitate meetings with referral agencies, parents and guardians.
- Provide trainings to clients and monitor individual progress.
Case Manager/Case Manager II
Careers Industries
09.2010 - 07.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of participants' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated participants on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Case Manager II: Provide leadership and guidance to Case Manager I, that results in quality service delivery.
- Serve as an advocate and mentor to Careers participants lending them continued support and training regarding self-determination.
Administrative Specialist / Assistant
Careers Industries
10.2003 - 09.2010
- Accounts payable
- Accounts receivable
- Insurance set up for all employees
- Participant payroll
- IDS participants attendance sheets (Racine and Burlington)
- Assist in Participant billing for services
- Cover phones when needed
Integrated Day Services Supervisor
Careers Industries
03.1997 - 10.2003
- Assist in the identification, development, implementation, and evaluation of IDS program goals/objectives.
- Supervise an assigned staff of IDS Specialists and/or Assistants in their ability to provide daily and inclusive activities and the consistent documentation of those activities.
- Provide coverage and assistance when necessary in the absence of assigned direct service personnel.
- Purchase program supplies and/or materials.
- Report any building/safety concerns to the IDS Manager.
Education
Bachelor of Science - Psychology
University of Wisconsin, Parkside
Kenosha, WI05-1994
Skills
- Customer relations
- Training and mentoring
- Team building
- Schedule management
- Teamwork
- Problem-solving abilities
- Reliability
- Effective communication
- Written and verbal communication
- Case management
- Organizational skills
- Adaptability and flexibility
Timeline
Client Services Supervisor
VARC
07.2024 - Current
Case Manager/Case Manager II
Careers Industries
09.2010 - 07.2024
Administrative Specialist / Assistant
Careers Industries
10.2003 - 09.2010
Integrated Day Services Supervisor
Careers Industries
03.1997 - 10.2003
Bachelor of Science - Psychology
University of Wisconsin, Parkside
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