CHRISTINE BATT
Denison,Texas
Summary
Highly creative, goal-oriented professional with solid Human Resource Management and Retail Management experience. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player, working effectively with upper management, supervisors and associates in accomplishing objectives. Exemplary communication and presentation skills.
Overview
30
30
years of professional experience
Work History
Store Leader
PetSmart
Sherman, Texas
07.2025 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members to enhance service quality and efficiency.
- Managed inventory levels and organized stock for accurate product availability.
- Developed staff schedules to align workforce with peak customer traffic periods.
- Enforced company policies and procedures to maintain a safe working environment.
- Resolved customer service issues
Retail Manager
Cracker Barrel Old Country Store
Sherman, Texas
04.2011 - 02.2024
- Responsible for daily operations of the retail store.
- Annual sales totaling over $1 million dollars consistently the last 12 years.
- Hiring, training and developing employees to deliver a great Guest Experience.
- Monitoring labor and ensuring compliance on a daily and weekly basis.
- Reduced shrink in the unit consistently over the last 10 years through operational compliance as well as communication and training of staff.
- Ensures training and development of employees to execute floor sets and visual presentations to standard.
- Cultivate strong partnership among my District Manager, peers, restaurant leaders, and staff.
Acting District Manager
Cracker Barrel Old Country Store
08.2016 - 01.2017
- Responsible for overseeing 11 Retail Managers in the Texas/Oklahoma market.
- Conduct weekly conference calls to share information, results as well as collaborate with retail managers to improve sales, metrics, and Guest Loyalty results.
- Provide support and guidance to Retail Managers.
- Conduct brand walks and store visits to ensure that operational and visual standards meet expectations.
- Cultivate partnerships with restaurant unit leaders and restaurant District Managers to ensure a great employee and guest experience.
Assistant Store Manager Merchandising
Burlington Coat Factory
Sherman, Texas
07.2006 - 04.2011
- Directly responsible for the daily management of seven sales departments totaling approximately $4.5 million in annual sales while providing leadership and development for 2 Area Managers and 30 plus associates.
- Directly responsible for execution of merchandising plans, maintaining inventory levels, controlling expenses and payroll budgets.
- Lead Department Managers and associates with support and provide feedback for their continued growth and development.
- Recruit and hire the most qualified candidates to ensure excellent customer service and proper execution of daily tasks.
- Provide leadership to Area Managers and associates in order to achieve maximum results.
Assistant Manager
Mervyn's
Sherman, Texas
09.2003 - 01.2006
- Directly responsible for the daily execution of four departments totaling approximately $2 million in annual sales while providing leadership and development for 3 Department Supervisors and 50 plus associates.
- Lead Department Supervisors with support and guidance and provide feedback for their continued growth and development.
- Monitor and motivate 90 plus associates to ensure excellent customer service and proper execution of daily tasks.
- Developed a recognition program to recognize associates for excellent customer service to increase on-line customer survey scores.
- Ensure store success by leveraging relationships, managing execution and performance management of progress and results.
Lead Human Resources Department
Mervyn's
Sherman, Texas
02.1996 - 01.2006
- In conjunction with Store Manager determine and maintain appropriate staffing goals for the store.
- Recruit, interview, hire and retain high-performance associates.
- Ensure store is compliant with Human Resource guidelines, including but not limited to; labor law, federal and state regulatory compliance, I-9 documentation, background investigations and drug free workplace.
- Consistently achieved 100% Work Opportunity Tax Credit compliance.
- Ensure proper training and development of new associates.
- Control payroll by monitoring associate overtime.
- Maintain open communication with associates and Leadership to promote a comfortable environment to work.
Education
BBA - Human Resource Mgmt. and Organizational Behavior
University of North Texas
Denton, TexasSkills
- Communication
- Human Resources
- Organization
- Coaching
- People Development
- Visual Merchandising
References
Reference available upon request
Timeline
Store Leader
PetSmart
07.2025 - Current
Acting District Manager
Cracker Barrel Old Country Store
08.2016 - 01.2017
Retail Manager
Cracker Barrel Old Country Store
04.2011 - 02.2024
Assistant Store Manager Merchandising
Burlington Coat Factory
07.2006 - 04.2011
Assistant Manager
Mervyn's
09.2003 - 01.2006
Lead Human Resources Department
Mervyn's
02.1996 - 01.2006
BBA - Human Resource Mgmt. and Organizational Behavior
University of North Texas