Christine Beck
Customer Service Sales Representative
San Antonio,TX
Summary
Seasoned Customer Associate with 20 plus years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
16
16
years of professional experience
Work History
Customer Service Associate Cashier
Walmart Market Place
San Antonio, TX
12.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Cashier
Walmart
San Antonio
01.2016 - 01.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Set up new sales displays.
Small Business Owner
Christine's Christian Cleaning
San Antonio, TX
07.2009 - 08.2015
- Promoted business via social media to generate leads and maximize brand identity and door to door marketing, flyers, coupons ect.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Retention Customer Service Representative
Verizon
Tampa, FL
08.2005 - 09.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Held a %3 disconnect rate in a call center environment with an average of 150 calls per shift.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Sales Office Manager
TBH Technologies
Land O Lakes, FL
08.1998 - 08.2005
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Coordinated and scheduled meetings and conferences by setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
- Processed sales orders via telephone, email and online orders as well as in our retail shop
- Utilized POS software and quickbooks to maintain detailed files of company personnel and client accounts.
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using POS software.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Education
Associate of Science - Pre Medicine
Northwest Vista College
San Antonio, TX01.2009
Skills
- Self-direction
- Cash drawer management
- Cash register operation
- Cash register systems
- Refunds and exchanges
- Cash Handling
- Customer assistance
Timeline
Customer Service Associate Cashier
Walmart Market Place
12.2021 - 05.2022
Customer Service Cashier
Walmart
01.2016 - 01.2017
Small Business Owner
Christine's Christian Cleaning
07.2009 - 08.2015
Retention Customer Service Representative
Verizon
08.2005 - 09.2006
Sales Office Manager
TBH Technologies
08.1998 - 08.2005
Associate of Science - Pre Medicine
Northwest Vista College
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