Christine Bedford

• Instructs, trains, and certifies student operators, supervisors, maintenance, and contract personnel on rail operating and safety rules and practices and procedures. Recertifies operating and maintenance personnel as dictated by departmental practices and policies to assure a prescribed level of proficiency in critical job responsibilities is maintained.

• Instructs and certifies operators and supervisors on the functional operation of various processes and system elements including vehicle troubleshooting, operation of switches, local control panels, other wayside equipment, and etc.

• Monitors and evaluates performance and assesses student operator progress throughout their training period.

• Identifies and submits recommendations for modifications to existing training programs. Under the direction and guidance of Rail Operations Management - Training & Development, develops and/or modifies lesson plans in accordance to changes in existing or new operating rules and procedures.

• Assists in the monitoring and performance evaluation of student operators and line instructors.

• Assists in the scheduling of student operators and line instructors.

• Investigates incidents and complaints involving student or new operators and counsels individuals when required.

• Performs a variety of payroll management functions and other administrative duties.

• Assessed patient needs promptly to facilitate appropriate care.
• Transported patients while ensuring safety and well-being.
• Completed day-to-day duties accurately and efficiently.
• Identified customer needs efficiently to enhance service delivery.
• Worked with cross-functional teams to achieve goals.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.