Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Begg

Mahwah,NJ

Summary

I started my work experience with over 10 years in the manufacturing industry. From cosmetics to perfumes to pharmaceuticals. Fork lift trained and operated many heavy machinery in this field. Conducted Quality assurance . Got an opportunity to work in the corporate world at a major automotive company. Worked as a customer service representative for over 10 years. Processed hundreds of orders a day via phone and web. Diagnosed issues and solved them. Submitted warranty and non warranty claims. Made excellent rapport with all the clients. Now my most recent opportunity came along from a friend who referred me to work for the schools. Since starting as a Para in the Mahwah schools, I then also took on Kumon and the YMCA. I have found working with kids to be very rewarding.

Overview

14
14
years of professional experience
1
1
Certification

Work History

School Aged Childcare Worker

YMCA
10.2024 - Current
  • Supported school-aged children with homework assignments, ensuring comprehension and completion.
  • Managed daily routines including snack time, outdoor playtime, and pick-up procedures to ensure smooth operations.
  • Collaborated with parents to address concerns, share progress updates, and build strong relationships.
  • Enhanced children''s social skills by implementing group activities and fostering positive interactions among peers.
  • Maintained a safe and secure environment for children, conducting regular safety checks of facilities and equipment.
  • Planned and led games, reading time and singing for groups of [Number] children.
  • Served as a role model and mentor for students, fostering positive relationships built on trust and mutual respect.
  • Developed age-appropriate activities and crafts to engage children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Provided emotional support and guidance to children during difficult times.

Paraprofessional

Mahwah Board of Education
11.2022 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
  • Monitored student safety during school outings, ensuring secure learning environment.
  • Enforced rules and instructions to maintain discipline.
  • Took part in professional development workshops to boost skills.
  • Supervised the children in the morning arrivals
  • Rode the bus

Learning Instructor

Kumon Learning Center
11.2022 - Current
  • Boosted student performance by providing individualized support and targeted feedback.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Make sure they have the foundation on sounds and letter formations to become a strong reader.
  • Build a strong math base by solving problems in your head rather than fingers or paper.

Customer Service Representative

Model Electronics
08.2011 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

High School Diploma -

Mahwah High School
Mahwah, NJ

No Degree -

Eastwick Collage
Ramsey, NJ

Skills

  • Patience and empathy
  • Parent-teacher communication
  • Positive reinforcement
  • Social skills development
  • CPR training
  • Homework assistance
  • Special needs experience
  • Child supervision
  • Caring and responsible
  • Emotional support
  • Helping students with special needs
  • Small group and individual assistance
  • First Aid training
  • Teacher assistance

Certification

CPR trained

First Aid trained

Timeline

School Aged Childcare Worker

YMCA
10.2024 - Current

Paraprofessional

Mahwah Board of Education
11.2022 - Current

Learning Instructor

Kumon Learning Center
11.2022 - Current

Customer Service Representative

Model Electronics
08.2011 - 04.2021

High School Diploma -

Mahwah High School

No Degree -

Eastwick Collage

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