Christine Bell
Atlanta,GA
Summary
Proven customer service expert with a track record of resolving complex issues, demonstrated at Coolray Heating And Air. Excelled in high-stress situations, enhancing customer loyalty through empathetic engagement and problem resolution. Skilled in Microsoft Excel and adept at improving team performance, showcasing a blend of technical proficiency and exceptional interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Coolray Heating And Air
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dispatcher
Mv Transporation
07.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Frozen Food Express
07.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Education
Lithonia High School
Lithonia, GASkills
- Customer service
- Problem resolution
- Call center experience
- Microsoft Excel
Timeline
Customer Service Representative
Coolray Heating And Air
08.2022 - Current
Customer Service Representative
Frozen Food Express
07.2020 - 08.2021
Dispatcher
Mv Transporation
07.2019 - 08.2022
Lithonia High School
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