Christine Bell
Charlotte,NC
Summary
My objective is to gain a position that allows me the opportunity to grow into larger roles in my career
Knowledgeable and dedicated customer service professional with extensive experience in the freight forwarding industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
Work History
Account Representative
Ashley Logistics Solutions
11.2023 - Current
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
- Consistently achieved on-time deliveries by closely monitoring deadlines and adjusting workload accordingly.
- Collaborated with team members to improve overall response times and service quality.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Conducted comprehensive training sessions for new hires, ensuring high level of service quality.
TIAA
03.2023 - 05.2023
- Studied for Series 6, SIE, Series 63
Import Coordinator
Troy Container Lines
08.2021 - 02.2023
- Created and transmitted accurate documentation to government agencies for import activities
- Coordinated company product shipments and international transactions to eliminate freight delays
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication
- Oversee timely and accurate US Customs filings and related documents to facilitate communication flow
- Development tracking reports, which alleviated customer calls and boosted time savings
- Prepared and processed import and export documentation according to customs regulations, laws, and procedures
- Advised customers on transportation options, types of carriers and shipping routes
- Calculate charges for customers and be sure of proper invoicing based on contracted pricing
- Insured cargo against loss, damage, or pilferage
- Reviewed and sign documents on behalf of clients in line with power of attorney limitations
Customer Service Representative / Dispatcher
Troy Container Lines
06.2017 - 08.2021
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used coordination and planning skills to achieve results according to schedule
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Cultivated customer loyalty, promoted repeat customers, and improved relationships
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating accordingly with customers
Cashier
Food Lion
07.2013 - 08.2015
- Responsible for scanning and bagging groceries and collecting payment
- Other responsibilities include:
- Doing re-shops – putting things back where they belong
- Blocking – Going through every aisle of the store and moving items to the front of the shelf
- Cleaning – Floors, registers, cigarette displays, kiosks
- Organizing – Items on shelves, cigarette displays and candy displays
- Helping every customer, finding items, taking their groceries and loading them in the car, etc
- The only person to Exceed Expectations on the Annual Review
Education
Attending Caldwell Community College -
Caldwell Community College
01.2017
Attended Central Piedmont Community College -
Central Piedmont Community College
01.2016
Graduate of William A. Hough High School -
William A. Hough High School
01.2015
Skills
- Service coordination
- Schedule Management
- Complaint Resolution
- Excel in Customer-focused
Accomplishments
- Accepted into IB Program for Charlotte Mecklenburg Schools as a Freshman.
- Excelled at Troy Container Lines and was promoted to Coordinator.
Activitiesvolunteerwork
- 2013, Volunteered 6 hours for the 2nd Harvest Metrolina Food Bank sorting goods for the Filipino American Community in the Carolinas.
- 2012, Helped take care of my Grandma after a car accident, she had dementia.
- 2012, Babysitting my 4 year old step sister when our parents were working on weekends.
- 2011, 36 hours volunteering helping James Tucker, Sr. A disabled 79 year old man, helping him sell fruits and vegetables at the Farmers Market on Saturdays.
Timeline
Account Representative
Ashley Logistics Solutions
11.2023 - Current
TIAA
03.2023 - 05.2023
Import Coordinator
Troy Container Lines
08.2021 - 02.2023
Customer Service Representative / Dispatcher
Troy Container Lines
06.2017 - 08.2021
Cashier
Food Lion
07.2013 - 08.2015
Attended Central Piedmont Community College -
Central Piedmont Community College
Graduate of William A. Hough High School -
William A. Hough High School
Attending Caldwell Community College -
Caldwell Community College
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