Christine Billick

Inventory and Merchandising: Manages product stocking, labeling, and inventory to prevent loss ("shrink"). This includes identifying and reporting discrepancies in orders and ensuring proper product temperatures.

Customer Service and Sales: Actively assists customers by answering product questions, making recommendations, and helping them find items throughout the store.

Bakery Operations: Prepares, packages, and labels products while adhering to all food safety and company guidelines for equipment use and maintenance. This person also acts as the department's "closer."

Teamwork and Leadership: Promotes a positive, respectful work environment, handles conflict professionally, and demonstrates integrity.

As a Service Desk Associate at King Soopers, I provided exceptional customer service by managing a wide variety of inquiries, resolving customer complaints, and ensuring a positive shopping experience. My responsibilities included managing a range of financial transactions with accuracy and integrity, such as processing returns, cashing checks, and handling money orders, lottery tickets, and Western Union services. I maintained a comprehensive knowledge of store policies, promotions, and services to efficiently guide customers and resolved complex issues by de-escalating difficult situations and troubleshooting problems. Through this role, I contributed to a professional and efficient front-end operation while upholding all company standards.

Key Strengths & Accomplishments

Inventory Management & Loss Prevention: Excels at maintaining inventory control, ensuring products are properly stocked and accounted for. Ability to identify and report ordering discrepancies and manage product temperatures. Directly contributes to reducing shrink and maintaining product quality.

Customer & Team Relations: A strong asset in creating a positive store environment. Skilled in customer service, able to anticipate needs, and handle inquiries effectively. Foster trust and cooperation among colleagues, demonstrating an ability to manage conflict professionally in a fast-paced setting.

Operational Excellence: Highly reliable as a "closer," showing a commitment to following all company and safety guidelines for food preparation, packaging, and equipment use. This operational adherence ensures department efficiency and compliance.

Recognized Performance: Exemplary performance was formally recognized with two significant awards:

Employee of the Month (January 2022) and Employee of the District (May 2022). These awards highlight exceptional contributions and consistent high-quality work.

• Supported the sales team by managing office tasks and coordinating data collection across regional offices
• Maintained and updated the SAP database to ensure accurate and timely information
• Organized and oversaw quarterly sales business review meetings, enhancing team collaboration and performance

• Evaluated applications by meticulously reviewing documents for compliance with laws and regulations.
• Performed detailed data entry, ensuring accurate organization of files and records.

• Communicated effectively with internal and external parties to verify application information and address inquiries.

• Prepared information for public record, consistently meeting deadlines and enhancing operational efficiency.