Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Overview
29
29
years of professional experience
Work History
Director of Operations
Postal Impact & Virtual Lead Managers, LLC
02.2021 - Current
Enhanced team productivity by providing administrative support and coordinating daily operations
Served as Administrator for Office 365 and Business Google accounts, overseeing user access and system configuration
Improved customer satisfaction with prompt and professional responses to inquiries and concerns
Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability
Implemented and maintained Standard Operating Procedures (SOPs) to ensure consistency and efficiency across company teams
Data Analyst Consultant
StudioJAED
01.2018 - 01.2021
Analyzed and tracked Facility Condition Assessment data for educational and governmental clients across Delaware, Pennsylvania, and Rhode Island, including high-profile clients like Princeton University, which required assessments for over 300 buildings
Streamlined data analysis procedures within Microsoft Excel and Access, improving process efficiency and enhancing overall assessment accuracy
Generated comprehensive Final Analysis Reports for clients using Microsoft Access, delivering actionable insights to support facility management decisions
Administrative Assistant
Word of Life Christian Academy
01.2015 - 01.2018
Maintained student reports with meticulous attention to detail, ensuring compliance with New York State school district accreditation and funding requirements
Created and managed reports to track student applicants' admission processes and maintain organized waiting list
Provided direct support to School Administrator by handling correspondence, scheduling, ordering, and general clerical duties
Administrative Assistant /Assistant Program Manager
Delaware State University
01.2014 - 01.2015
Managed daily financial activities and budgets for five federally funded student program grants and one foundation grant, overseeing a total of more than one million dollars in funding
Co-Advised student groups including Alliance for Minority Participants (AMP) and Bridge to the Doctorate (BTD), providing mentorship and guidance to students as needed
Collected and prepared student data for use in annual reports, ensuring accurate and timely submission
Co-founder / CEO
Postal Impact, LLC
01.2010 - 01.2014
Company Overview: Direct Marketing Management Company
Created custom marketing campaign system within Microsoft Access to standardize efficient processes and lead validity for real estate investors
Designed customized mail marketing materials utilized in client’s custom individual campaigns
Oversaw research and development to determine lead quality and data integrity for individual clients
Managed monthly national data mining, merging and distribution schedule program for clients covering 44 counties across 19 states
Co-founder / Designer / CFO / COO
Tribeca Design Studio, LLC
02.2006 - 01.2010
Company Overview: Residential / Commercial Interior Design Company
Planned, designed, and furnished interiors for residential and commercial spaces, including high-profile projects such as Dover Downs’ Frankie’s Restaurant and Sports Betting Room
Collaborated with Dover Downs in 2008 to design and construct staging props, scenery, and layouts for the renowned annual Wine and Music Festival
Managed all financial aspects of the business, overseeing invoices, payroll, and budgeting to ensure financial efficiency
Led a team of contractors to ensure projects were completed on time and within budget, maintaining high-quality standards throughout
Estimated material requirements and costs for proposed projects, ensuring accurate budgeting and resource allocation
Senior Designer / CAD Administrator
Guilford Mills Incorporated
01.1996 - 01.2006
Maintained direct customer contact with Toyota and Nissan design studios in California and Japan, ensuring effective communication and alignment on project goals
Designed five fabric placements for production at major automotive companies, including Toyota, General Motors, and Subaru
Managed fabric sampling process from initial design concept through to color approval, ensuring production readiness and adherence to design specifications
Education
B.S. - Textile Technology (Design Concentration)
North Carolina State University
Raleigh, NC
12.1995
Skills
Proficient in Microsoft Office 365 and Google Business applications
Experienced with MacOS and Windows environments
Familiar with QuickBooks
Design Software: Bluebeam Revu, Photoshop, Illustrator and InDesign
Timeline
Director of Operations
Postal Impact & Virtual Lead Managers, LLC
02.2021 - Current
Data Analyst Consultant
StudioJAED
01.2018 - 01.2021
Administrative Assistant
Word of Life Christian Academy
01.2015 - 01.2018
Administrative Assistant /Assistant Program Manager