Christine Blum
Bensenville,IL
Summary
Results-driven Customer Development Manager with expert knowledge of industry sales, customer engagement, and growth strategies. Reliable in achieving remarkable business results across channels and teams. Focused on continuous growth and sustained profitability.
Overview
37
37
years of professional experience
Work History
Customer Development Manager
Advantage Sales & Marketing
05.2014 - Current
- Sales calls to major Food Distributor for 30+ clients
- Created customized presentations for customers to explain product features and benefits.
- Resolved escalated issues from clients in a timely manner.
- Maintained up-to-date records of all client interactions including emails, phone calls and meetings.
- Participated in industry trade shows, conventions and exhibitions in order to strengthen brand presence.
- Analyzed sales data from various sources in order to identify opportunities for growth.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Administrative Manager
Advantage Sales & Marketing
12.2011 - 05.2014
- Developed and implemented administrative procedures to maximize efficiency.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
- Communicated job expectations and trained staff to promote team building and discipline.
- Delivered comprehensive training to maintain compliance requirements.
- Developed and implemented administrative procedures to maximize efficiency.
Business Administrative Assistant
Advantage Sales & Marketing
08.1987 - 12.2011
- Working directly with company Vice President, Supporting of Business Development and Customer Development Managers for major food brokerage firm
- Organized and maintained filing systems, both hardcopy and electronic.
- Created and distributed correspondence, reports, presentations, and other documents as needed.
- Answered phone calls and emails in a professional manner.
- Provided administrative support to the management team.
- Coordinated travel arrangements for staff members.
- Assisted with special projects as needed.
- Handled confidential information in a discreet manner.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Education
AA Degree w/Honors -
Felician College
Chicago, ILSkills
- Industry Expertise
- CRM proficiency
- Customer Service
- Brand Development
- New Business Development
- Account Management
- New Hire Onboarding
- Professional Demeanor
- Time Management
- Attention to Detail
- Task Prioritization
- Written Communication
- Document Management
- Performance Evaluations
- Organizational Skills
- Consultative and relationship selling
References
References available upon request.
Timeline
Customer Development Manager
Advantage Sales & Marketing
05.2014 - Current
Administrative Manager
Advantage Sales & Marketing
12.2011 - 05.2014
Business Administrative Assistant
Advantage Sales & Marketing
08.1987 - 12.2011
AA Degree w/Honors -
Felician College
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