Paralegal
Christine Bock
Cannon & Dunphy, S.C.
Muskego,WI
36
years of professional experience
Detail-oriented Administrative Professional and Paralegal experienced in delivering exceptional customer service and managing complex case documentation. Achieved effective resolution of issues and maintained confidentiality while supporting diverse client needs through strong organizational and communication skills. Focused on contributing expertise in administrative support and personal injury law within clinical or hospital environments.
Work History
Personal Injury Paralegal
8 Years 7 Months- Provided exceptional customer service, guiding clients through complex legal matters to enhance their understanding and experience.
- Maintain highly confidential client records while ensuring accuracy and compliance with firm policies.
- Manage a large caseload, balancing multiple priorities with consistency.
- Communicate daily with clients, insurance companies, healthcare providers, attorneys, state and federal courts, and other outside agencies.
- Communicate and work with Medicare and Medicaid agencies to resolve subrogation matters.
- Facilitated daily communication with clients, insurance companies, healthcare providers, attorneys, and courts to ensure seamless case progress.
- Worked with Medicare and Medicaid agencies to resolve subrogation matters.
- Resolve questions and concerns efficiently while maintaining a calm, compassionate, courteous demeanor.
- Utilize multiple computer systems to document activities and maintain accurate electronic records.
- Drafted and filed legal documents, ensuring compliance with court requirements and deadlines.
Legal Assistant
5 Years- Guided clients through claims process by delivering timely information and exceptional customer service.
- Requested medical records and billing from healthcare providers to facilitate claims processing.
- Established personal injury claims with insurance companies and state and federal agencies.
- Maintained and organized electronic and paper records with a high degree of accuracy.
- Prepared confidential correspondence and documentation to ensure compliance and accuracy.
Subrogation Analyst
4 Years- Reviewed medical documentation for completeness and accuracy.
- Negotiated financial settlements with at-fault parties, attorneys, and opposing insurance adjusters to resolve health insurance claims effectively.
- Recovered payouts for health insurance company, ensuring adherence to policy guidelines and maximizing financial returns.
- Followed strict compliance requirements for all state and federal guidelines under governing laws such as Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Employee Retirement Income Security Action of 1974 (ERISA).
- Negotiate financial settlements with at-fault parties, attorneys, or opposing insurance adjusters.
- Maintained accurate electronic records and documentation.
- Worked efficiently while meeting productivity and quality expectations.
Claims Representative / Claims Professional
18 Years- Delivered customer service to policyholders and claimants for Workers Compensation claims, specializing in self-insured construction and warehouse companies.
- Investigated claims and reviewed supporting documentation.
- Clarified policies, procedures, and claim decisions to policyholders and claimants in a calm, courteous manner.
- Explained policies, procedures, and claim decisions in a calm, courteous, manner.
- Maintained accurate records and complied with regulatory requirements.
- Managed competing priorities while delivering timely service.
- Conducted quarterly reviews of open claims with high-level officials of self-insured companies to ensure compliance and address concerns.
Education
High School Diploma
Skills
Drafting pleadings
Court filings
Client relations
Records review
Records management
Document Review
Microsoft Word
Case Management
Legal drafting
Adobe Acrobat
Multi-Line Telephone Systems
Office Equipment
CORE QUALIFICATIONS
- Customer Service
- Cash & Payment Processing
- Data Entry & Record Accuracy
- Records Management
- Confidential Information Handling
- Problem Solving
- Conflict Resolution
- Office Administration
- Telephone & Front Desk Operations
- Microsoft Office (Word, Excel, Outlook)
- Scheduling & Time Management
- Policy & Procedure Compliance
- Multitasking
- Team Player
- Professional Written & Verbal Communication
ADDITIONAL STRENGTHS
- Exceptional attention to detail
- Strong organizational skills
- Dependable and reliable
- Calm under pressure
- Professional and courteous
- Excellent verbal and written communication
- Ability to learn new software quickly
- Willingness to learn and participate in continuing education programs.
Timeline
Personal Injury Paralegal
Cannon & Dunphy, S.C.
01.2018 - CurrentRead More
Legal Assistant
Hupy & Abraham, S.C.
01.2013 - 01.2018Read More
Subrogation Analyst
Ingenix
01.2009 - 01.2013Read More
Claims Representative / Claims Professional
Travelers Insurance
01.1991 - 01.2009Read More
Milwaukee Lutheran High School
High School Diploma
Read More