Christine Boughn
Topeka,KS
Summary
Dynamic professional with a proven track record at Capitol Federal Savings Bank, excelling in customer service and problem-solving. Renowned for enhancing customer satisfaction and reducing escalations through effective communication and teamwork. Skilled in multitasking and maintaining attention to detail, consistently exceeding service standards and improving processes.
Overview
16
16
years of professional experience
Work History
Transaction Account Services Specialist
Capitol Federal
12.2021 - Current
- Delivered exceptional client experiences by providing personalized attention and tailored solutions to card holder concerns.
- Provided training and support for new team members.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited a positive attitude and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Business Service Representative
Capitol Federal Savings Bank
03.2020 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Worked with business to insure that had the had the information on products that we offered and what would be the best fit for them given the size of their business.
Lead Customer Service Representative
Capitol Federal Savings Bank
09.2016 - 03.2020
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes
Electronic Banking Service Specialist
Capitol Federal Savings Bank
01.2009 - 09.2016
- Work with customers to add, update or delete payees in TBO
- Act as a liaison between customers and their billers to locate payments or obtain the correct biller information
- Research and process proof of payments with or vendor
- provide excellent customer service via phone and secure messages.
Education
High School Diploma -
Seaman High School
Topeka, KS05.1990
Skills
- Teamwork and Collaboration
- I have always gone above and beyond to provide excellent customer service to our customers
- Problem-Solving
- Attention to Detail
- Multitasking AbilitiesMultitasking
- Excellent Communication
- Understanding Customer Needs
- Active Listening
- Problem Resolution
- Customer Relations
Timeline
Transaction Account Services Specialist
Capitol Federal
12.2021 - Current
Business Service Representative
Capitol Federal Savings Bank
03.2020 - 12.2021
Lead Customer Service Representative
Capitol Federal Savings Bank
09.2016 - 03.2020
Electronic Banking Service Specialist
Capitol Federal Savings Bank
01.2009 - 09.2016
High School Diploma -
Seaman High School
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