CHRISTINE BRADLEY
Lockhart,TX
Summary
Performance-oriented Retail Operations Manager bringing progressive operations background in retail settings, marked by remarkable successes and numerous business improvements. Built exceptional teams able to consistently grow revenue while meeting core company mission and vision. Equipped to handle inventory, promotions and compliance with forward-thinking approaches.
Overview
13
13
years of professional experience
Work History
Retail Operations Manager
Resident Home
04.2021 - 03.2024
- Oversaw entire retail order flow; including retailer inquires, short ships, delivery issues, product availability, open order reporting and inventory controls and levels
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Championed a culture of continuous improvement within the team by encouraging open feedback, experimentation with new ideas, and learning from both successes and failures.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Retail Operations Project Manager
thredUP
05.2017 - 06.2020
- Lead the project management for thredUP Retail division by driving business transformation, innovative solutions, and process improvement
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
- Monitored project progress, identified risks and took corrective action as needed.
District Manager/Store Manager
Vince Camuto
04.2011 - 05.2017
- Oversaw all stores people operations in the district by providing guidance, coaching, operational excellence, and training
- Supervised five locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor's Degree - Business Administration/Human Resources
University of Phoenix
Phoenix, AZ02.2012
Skills
- Proficient in all Microsoft Office applications
- Process Improvements
- Adaptability
- Time Management
- Operational Efficiency
- Recruitment and hiring
Accomplishments
- Company Vision award winner 2023
- Ring of Honor Sales Operations award winner 2023
- Opened the first thredUP retail store in San Marcos, TX
- 2017 Vince Camuto Merchandising Award Winner
Personal Info
Innovative and flexible people leader who thrives in a fast paced and ambiguous environment.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Operations Manager
Resident Home
04.2021 - 03.2024
Retail Operations Project Manager
thredUP
05.2017 - 06.2020
District Manager/Store Manager
Vince Camuto
04.2011 - 05.2017
Bachelor's Degree - Business Administration/Human Resources
University of Phoenix
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