Christine Broom
Overland Park
Summary
Customer-focused professional with 10+ years of experience supporting executive-level clients across customer service, insurance, and sales. Known for strong communication, problem-solving, and the ability to manage complex situations while delivering positive outcomes. Brings a diverse background and a commitment to professionalism, accountability, and client satisfaction.
Overview
14
14
years of professional experience
Work History
Claims Analyst
ACERTUS
09.2024 - Current
- Performed in-depth analyses of complex claims to facilitate effective resolution strategies based on detailed findings.
- Evaluated policy changes for impact on claims operations, advising management on necessary adjustments.
- Directed management of high-volume caseloads to ensure efficient processing and resolution of claims.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Delivered exceptional service to consistently exceed customer satisfaction benchmarks.
Sr. Claim's Coordinator/Compliance Specialist
Yellow Logistics
01.2021 - Current
- Reviewed claims files and make liability decisions to ensure prompt and fair settlement of claim. Manage payment of any claim based payment authority as assigned by management.
- Used past precedents, contractual obligations, and company direction, provide prompt and accurate processing of assigned cargo claims.
- Verified company's position with assigned examiner or supervisor and provide information regarding approval or denial of claim ensuring compliance with all laws governing claims processing.
- Investigated and analyzed overage and high value shortage exceptions to determine disposition and/or location of distressed freight.
- Conducted data analysis to prepare forecasts and identify trends.
Property Service Claims Associate
GEICO
02.2020 - 02.2021
- Evaluated coverage for each caller to determine service needs and address concerns.
- Documented and communicated claim activity to clients.
- Assessed damage to properties.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Analyzed information gathered by investigations and reported findings and recommendations.
Inside Sales Executive
Sprint Headquarters
07.2018 - 01.2020
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Increased investment revenue by skillfully upselling and closing customer sales by driving product behests around client needs.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Auto and Property Claims Associate
Farmer's Insurance
02.2016 - 09.2018
- Obtained the first notice of loss reports from agents, insured's, and claimants and entered the information into the Customer Restoration Network.
- Made initial contact with insured's and claimants to verify claims information and advise them of the claims process.
- Investigated claims, conducted audits, determined losses and reported findings.
- Identified and collected evidence and determined its value to a specific claim.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
Customer Experience and Sales Team Lead
Victoria's Secret
02.2012 - 08.2017
- Acted as Customer Service Lead to handle all customer complaints, coach employees, and closeout cash registers.
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal clientele.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Trained new employees via role playing, simulations and team exercises.
Education
Associate Of Science - Business
Johnson County Community College
Overland Park, KSBachelor Of Science - Psychology
University Of Kansas
Lawrence, KS01.2024
Skills
- Risk Assessment
- Business Analysis
- Negotiations
- Critical Thinking
- Data Management
- Relationship building
- Excellent people skills
Timeline
Claims Analyst
ACERTUS
09.2024 - Current
Sr. Claim's Coordinator/Compliance Specialist
Yellow Logistics
01.2021 - Current
Property Service Claims Associate
GEICO
02.2020 - 02.2021
Inside Sales Executive
Sprint Headquarters
07.2018 - 01.2020
Auto and Property Claims Associate
Farmer's Insurance
02.2016 - 09.2018
Customer Experience and Sales Team Lead
Victoria's Secret
02.2012 - 08.2017
Bachelor Of Science - Psychology
University Of Kansas
Associate Of Science - Business
Johnson County Community College