christine brown
Port St. Lucie,FL
Summary
Call Center Supervisor at Liberty Medical Supply Inc, adept at managing high-volume customer interactions. Skilled in call center operations and exceptional in client relations. I effectively resolved product complaints and while maintaining a calm demeanor, enhancing customer satisfaction and loyalty. Proficient in multi-line phone systems and workflow management. Very knowledgeable of diabetes supplies and management. Have worked with patients Medicare, Medicaid, and private insurances from all over the country.
Overview
23
23
years of professional experience
Work History
Preschool Teacher's Assistant
Little Friends Preschool
09.2023 - 06.2025
- Cultivated a supportive classroom atmosphere promoting effective learning.
Senior Customer Relations Representative
Comfort Medical
09.2017 - 11.2023
Medical Supply Call Center Supervisor
Liberty Medical Supply Inc
09.2002 - 08.2017
- Effectively managed a high-volume of inbound and outbound.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Identified upselling opportunities to increase revenue generations.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
Skills
- Talented client relations manager
- Skilled in call center operations
- Customer interface expertise
- Multi-line phone operation proficiency
- Exceptional workflow management
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Computer skills
Timeline
Preschool Teacher's Assistant
Little Friends Preschool
09.2023 - 06.2025
Senior Customer Relations Representative
Comfort Medical
09.2017 - 11.2023
Medical Supply Call Center Supervisor
Liberty Medical Supply Inc
09.2002 - 08.2017
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