Christine Bugary
Springville
Summary
Detail-oriented receptionist with extensive experience in electronic health records, insurance verification, and medical coding. Committed to delivering exceptional customer service and streamlining office processes to enhance patient satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
Lakeshore Primary Care Associates
Hamburg
03.2021 - Current
- Greeted patients warmly and efficiently at the front desk.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled patient appointments using electronic health record systems.
- Assisted with insurance verification and collected necessary patient information.
- Coordinated communication between patients and healthcare providers effectively.
- Processed patient check-ins and check-outs to streamline office flow.
- Provided administrative support to medical staff as needed throughout the day.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Reviewed and verified patient information for accurate billing processes.
- Coded medical records using ICD-10 and CPT coding systems.
- Provided customer service support via phone or email regarding account balances or other inquiries related to billing issues.
- Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, HCPCS for supplies and modifiers as required by payers.
- Updated patient demographics information within practice management system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Reviewed patient records and assigned accurate codes for diagnoses and procedures.
Receptionist
Gowanda Rehabilitation Nursing
Gowanda
09.2019 - 03.2021
- Greeted patients warmly and efficiently at the front desk.
- Managed incoming calls and directed them to appropriate staff members.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Verified visitors' identification cards before allowing access to the building.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Education
Associate of Science -
Hilbert College
Hamburg, NY06-1998
Skills
- Electronic health records
- Insurance verification
- Medical coding
- Appointment scheduling
- Patient check-in processes
- Customer relationship management
- Office equipment operation
- Healthcare communication
- Problem solving
- Attention to detail
- Multitasking efficiency
- Multi-line telephone operation
- Meticulous and organized
References
References available upon request.
Timeline
Receptionist
Lakeshore Primary Care Associates
03.2021 - Current
Receptionist
Gowanda Rehabilitation Nursing
09.2019 - 03.2021
Associate of Science -
Hilbert College