Christine Burcham
Windham,NH
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Coordinator II
Akkodis/Adecco Staffing
Lowell, MA
09.2023 - 07.2024
- Assembed Main Work Packages for the Company and Contractor Crews
- Created WO#s and Gas Leak Tickets in CWQ Software.
- Maintained accurate work management statuses within Maximo while adhering to departmental cycle times.
- Helped Maintain a 90% error free rate.
- Was responsible for the data integrity of divisional information entered into the work management system.
- Acted as the liaison to the city/town officials to resolve local issues.
- Applied for town permits for road opening permits.
Administrative Assistant / Coordinator
Ammentum Staffing - For the Government DOD
, MA
07.2023 - 09.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Left position to pursue higher paying position.
Administrative Assistant/Customer Service Coordinator
TekWissen for Thermofisher, Temporary Contract pos
Tewksbury, MA
02.2022 - 04.2023
- Processed orders in accordance with company policies and procedures.
- Assisted customers with changes or cancellations to existing orders when necessary.
- Reviewed customer orders for accuracy and completeness before entering into the system.
- Researched discrepancies between customer purchase orders and invoices.
- Participated in team meetings to discuss current projects or workflow processes.
- Responded to customer inquiries regarding order status and shipment tracking details.
- Communicated effectively with internal staff members, external suppliers, and customers via phone, email, or other methods.
- Assisted in resolving any disputes between customers and carriers related to shipping costs or delivery timeframes.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
Health Claims Coordinator
Moore Staffing for CBA, Temporary Assignment
Worked From Home, NH
11.2020 - 02.2022
- Demonstrated the use of advanced formulas and functions within Excel, such as VLOOKUPS and Pivot Tables.
- Organized incoming data and procured missing data for the auditors to review.
- Responded to email communication in MS Outlook in a professional manner.
- Entered Data into necessary databases and saved records on the server.
Census Enumerator
US Federal Government, Contract assignment
, NH
08.2020 - 10.2020
- Verified accuracy of collected information and updated records accordingly.
- Resolved any discrepancies encountered while collecting data from households or individuals.
- Adapted quickly to changing conditions in order to meet tight deadlines.
- Collaborated with team members to ensure that all areas were properly surveyed during enumeration period.
- Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.
- Explained the purpose and importance of participating in the census program to respondents.
- Ensured that confidential information was kept secure at all times during enumeration process.
- Adhered to established policies and procedures when conducting interviews with residents.
- Conducted door-to-door surveys to collect data from households and individuals.
Out of Work Due to Covid Epidemic
N/A
11.2019 - 08.2020
- Stay at home orders in place.
Operations Coordinator/Order Entry Clerk
Randstad Staffing, Temporary assignments
, NH
05.2019 - 11.2019
- Supported Operations Manager by acting as a liaison to procure information from her direct reports / stores for weekly data reports.
- Helped edit and construct the Winter Annual Report.
- Entered Data into SAP software.
- Customer Service with clients, tracking and entering orders.
Accounts Receivable/Operations Specialist
Ventiv Technology
Atlanta, GA
04.2017 - 09.2018
- Promoted to Accounts Receivable position for my outstanding performance as the Ventiv Office Coordinator.
- Promoted to Program Administrator for all Ventiv American Express Accounts and coordinated closely with American Express to address any company payment or card issues for all Ventiv US and international employees.
- Undertook 2 full positions with Ventiv as Office Coordinator and Accounts Receivable Specialist for 4 months + while Ventiv sought out replacement for me in that role.
- Self-trained on Netsuite and collection processes and developed my own system by researching information online and planning and evaluating strategies for solution-based results.
- Successfully lowered all US Ventiv client collection “Days Sales Outstanding” (DSO) levels from 75, to 57.6 days with very little support or direction.
- Utilized excellent organizational, interpersonal and communication skills, building loyalty through exceptional listening, relationship building, strong written and verbal communication skills to successfully interact with a wide variety of personalities and inspire confidence with my go above and beyond customer service skills.
- Built solid and professional rapport with Ventiv clientele and contacted them via phone and email to discuss B2B payment issues with late invoices.
- Provided excellent customer service by acting as a successful liaison between clients and Territory Vice Presidents and upper sales management at Ventiv to help address service and other issues.
- Single handedly commanded daily regulation and monitored over 300 US Ventiv accounts at a time in order to address most past due collection issues for both Claims and Risk clientele.
- Diligently maintained Netsuite client data base with contact information, record management, collection issues, and other communication necessary for the rest of the finance team.
- Generated bi-weekly client account reports, and sent them to each individual sales TVP, so that they could effectively see where client collection issues existed on their accounts to assist with collection if needed.
- Collaborated closely with other finance colleagues and upper level management to address fast and effective solutions to invoice issues i.e. billing, delivery, credits etc. through hosting Web-Ex conference calls.
- Prepared weekly comprehensive collection reports in excel to the company CFO, in Excel, including pivot charts and graphs, percentages on issue accounts to pin-pointing areas in need of attention and updated him on all payments.
- Supported Office Coordinator’s full responsibilities when needed.
- Coached, and advised new Office Coordinator and temporarily assisted her in her new role after she arrived at Ventiv.
- Facilitated and supported international Ventiv account collection efforts when needed.
- Continued business license tracking and renewals and registrations for all Ventiv US offices. Procured CSC as an aid in this process and worked diligently with them to maintain.
- Continued Vendor relations and renewals with local hotel contract negotiations for special Ventiv rates.
- Continued expense report administration responsibilities for the Vice President and Operation Manager and Notary duties as requested.
Office Coordinator/Administrative Assistant
Ventiv Technology
Atlanta, GA
06.2016 - 04.2017
- Administrative duties for new company CEO, and other high-level executive managers, directly supported Vice President / Operational Manager performing all administrative functions.
- Scheduling included, high executive meetings, conference rooms, travel arrangements, including flight, hotel and ground travel. Processed expense reports, worked as a liaison between sales and management to gather sales data, expense budget data and communicating information from management.
- Maintained a professional commitment to highly sensitive issues requiring confidentiality with a total respect for office protocol demonstrating the ability to make decisions within prescribed guidelines both independently and as part of a team.
- HR related duties, i.e. onboarding and offboarding employees, personnel administration duties and other duties as required.
- Office supply inventory management and procurement. Assisted the Operations manager in planning, organizing and coordinating functions relating to all business operations, internationally.
- Scheduled vendors/building management, obtained security clearances, vendor relations, COI’s, quotes contracts, offsites, internal meetings, managed all American Express card accounts, statistical research, PowerPoint presentations, monthly HR termination reports using Risk Console software to create tickets for IT to discontinue system access to company systems, expense reports, office business licensing and state registrations at Secretary of State offices online, monitored and coordinated renewals, certified notary, Paulding County, GA
Education
HS Diploma - Graphic Arts
Shawsheen Technical, Vocational High School
Billerica, MA06-1986
Skills
- Event and Meeting Coordination
- Scheduling and Calendar Management
- Travel Arrangements and Expense Reports
- MS Office, Word, Excel, Powerpoint, Publisher
- Operations Management
- Widespread knowledge to various software programs
- Office Management and light HR duties
Timeline
Coordinator II
Akkodis/Adecco Staffing
09.2023 - 07.2024
Administrative Assistant / Coordinator
Ammentum Staffing - For the Government DOD
07.2023 - 09.2023
Administrative Assistant/Customer Service Coordinator
TekWissen for Thermofisher, Temporary Contract pos
02.2022 - 04.2023
Health Claims Coordinator
Moore Staffing for CBA, Temporary Assignment
11.2020 - 02.2022
Census Enumerator
US Federal Government, Contract assignment
08.2020 - 10.2020
Out of Work Due to Covid Epidemic
N/A
11.2019 - 08.2020
Operations Coordinator/Order Entry Clerk
Randstad Staffing, Temporary assignments
05.2019 - 11.2019
Accounts Receivable/Operations Specialist
Ventiv Technology
04.2017 - 09.2018
Office Coordinator/Administrative Assistant
Ventiv Technology
06.2016 - 04.2017
HS Diploma - Graphic Arts
Shawsheen Technical, Vocational High School
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