Christine Burg
Ankeny,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Technology Analyst
WELLS FARGO
11.2014 - Current
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Collaborated with project teams to support new or enhanced products.
- Studied business functions, collecting information and evaluating requirements to establish operational objectives.
- Led weekly cross-functional team meetings to drive continuous technical improvements.
- Assisted with deployment issues by clarifying user questions and identifying problems, deconstructing into consumable sections and troubleshooting issues.
- Provided technical and functional recommendations based on project requirements.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Offered input for complex documents to support client-ready final versions.
Business Systems Consultant
Wells Fargo
05.2014 - 11.2014
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Technical Support Specialist
WELLS FARGO
03.2012 - 06.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each client and work order.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
PC/LAN Analyst
WELLS FARGO
02.2008 - 03.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Removed malware, ransomware and other threats from laptops and desktop systems.
PC/LAN Analyst
Robert Half
06.2007 - 02.2008
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Asset Management Analyst
MidAmerican Energy
03.2004 - 04.2007
- Maintain inventory of IT assets and software licensing in Assyst ticketing system
- Purchase equipment and licenses based on submitted requests and user needs
- Perform inventory audits, investigate discrepancies and take the appropriate action
- Process change/add/move functions for assets and software licenses
- Coordinate with lifecycle management for regular replacement of assets
Education
Associate of Applied Science - Network And System Administration
Des Moines Area Community College
Ankeny, IA05.2003
Skills
- User Acceptance Testing (UAT)
- Service Requests & status updates
- Technical Troubleshooting
- Service Desk Team Lead
- Issue and Resolution Tracking
- Oracle WMS
- Service Now
Timeline
Technology Analyst
WELLS FARGO
11.2014 - Current
Business Systems Consultant
Wells Fargo
05.2014 - 11.2014
Technical Support Specialist
WELLS FARGO
03.2012 - 06.2014
PC/LAN Analyst
WELLS FARGO
02.2008 - 03.2012
PC/LAN Analyst
Robert Half
06.2007 - 02.2008
Asset Management Analyst
MidAmerican Energy
03.2004 - 04.2007
Associate of Applied Science - Network And System Administration
Des Moines Area Community College
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