Summary
Overview
Work History
Education
Timeline
Generic

Christine Burgos

Gulf Breeze,US

Summary

Clear understanding of employee benefits, insurance products, underwriting, risk, and carrier requirements to succeed in the insurance industry. Diplomatic, articulate, and decisive; able to establish and maintain productive working relationships with internal and external stakeholders. Dedicated to learning, growing, and succeeding in the Insurance Industry. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Active Florida Life, Health & Variable Annuity 2-15 license.

Overview

11
11
years of professional experience

Work History

Employee Benefits Consultant

FBMC Benefits Management
05.2023 - Current
  • Improves employee satisfaction by developing and implementing customized benefits programs.
  • Analyzes market trends to design competitive benefits packages for various industries.
  • Reduces company costs by streamlining administration processes for employee benefits management.
  • Enhances client relationships through consistent communication and providing timely solutions to their concerns.
  • Collaborates with HR teams to develop comprehensive onboarding processes for new employees, ensuring seamless integration of benefits information.
  • Negotiates favorable contracts with vendors, securing cost-effective services while maintaining high-quality offerings.
  • Assists clients in navigating regulatory compliance requirements related to employee benefits, avoiding potential fines or legal complications.
  • Provides expert advice on benefit plan designs tailored to specific company cultures and demographics, ensuring optimal fit for each organization''s unique workforce needs.
  • Identifies issues, analyzes information and provides solutions to problems.
  • Develops strong relationships with insurance carriers and vendors, ensuring prompt resolutions to any issues or discrepancies that arise.
  • Meets with human resources professionals and C-level executives about available services and benefits of different plans.
  • Orchestrates client meetings to discuss and refine service delivery, enhancing client retention.
  • Leverages CRM software (Salesforce) to track client interactions and identify sales opportunities.
  • Coordinates with cross-functional teams to ensure seamless service delivery.
  • Prepares and presents contracts and other legal documents to clients.
  • Develops new business and manages new and existing clients.
  • Generates leads for sales through cold calls, marketing, and referrals.

Employee Benefits Agent

McMahon & Hadder, A Higginbotham Partner
11.2020 - 05.2023
  • Responsible for account management of over 300 policies for the Small Group and Large Group accounts, as well as over 150 Individual and Medicare contracts
  • Served as the primary contact for assigned book of business in the 2-300 fully insured and level-funded market segment
  • Processed enrollment forms and changes
  • Answered client and employee questions on product plans, including access to care and claims issues
  • Marketed new/renewal business, collected census data from clients, sent out RFPs to carriers.
  • Extensive carrier knowledge specifically for Florida Blue, United Healthcare, Guardian, and others
  • Serviced new/existing business, including member issues, billing and eligibility, and general account concerns
  • Assisted clients with compliance (ACA, HIPAA, FMLA, COBRA)
  • Sold employee benefits products and additional services offered, such as HR Technology, Benefit Booklets, Section 125 documents, 410(K)s,
  • Assisted with Wellness, EAPs, HRAs, and FSAs
  • Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
  • Solved complex claims issues and provided excellent customer service
  • Increased customer satisfaction by resolving claims or product issues with carriers
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Developed detailed spreadsheets and proposals showing the benefits and costs of as many as five carriers
  • Offered contribution strategies to mitigate costs
  • Collaborated with customers to determine their needs, make recommendations, and deliver products that satisfy and exceed their needs
  • Calculated quotes and created presentations to provide information on insurance options to potential clients
  • Contacted potential clients through direct marketing techniques such as mailings and phone calls
  • Extremely knowledgeable about the company's insurance products and services, allowing me to advise customers on the best options
  • Built client relationships and provided excellent service through active listening and communication
  • Spent significant time with each customer, verbally reviewing and explaining documents to ensure they are understood
  • Trained Account Coordinator on all insurance knowledge, RFPs, claims issues and resolutions, and compliance.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency using EPIC.

Employee Benefits Account Manager

LandrumHR Workforce Solutions
09.2019 - 10.2020
  • Managed a small team and assisted in developing a new insurance division within a PEO environment
  • Talked to customers to figure out the best ways to solve service and billing issues
  • Cultivated meaningful relationships with customers and drove business development by delivering product knowledge
  • Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
  • Evaluated client requirements and promoted products and services that met those requirements
  • Reduced risk by ensuring regulatory compliance for required licensing
  • Quoted manual RFPs to compare the PEO benefits and costs and advised the best option for each client
  • Responded to client and prospect needs
  • Gained a thorough understanding of customer businesses and how they relate to company goals
  • Attended client renewal meetings and conducted presentations as necessary
  • Provided details about the policy and coverage
  • Maintained a consistent, positive attitude toward customers, peers, and other employees, even in high-stress situations.

Large Group Account Manger

Barnes Insurance & Financial Services
05.2018 - 09.2019
  • Managed a book of business of clients ranging from 20-700 Employees
  • Worked to accommodate new and different insurance requests and investigate new value opportunities to improve the insurance agency's reputation
  • Maintained up-to-date knowledge of competitor products and pricing in the market served
  • Built and nurtured strong customer relationships to foster loyalty and increase customer satisfaction
  • Worked hard to resolve one-of-a-kind and recurring complaints, promote loyalty and improve operations
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients
  • Oversaw the intake of RFPs, fulfilled RFPs from the internal underwriting team and preferred partners, tracked RFP performance, and made product and policy change recommendations to client management
  • Prepared and presented educational materials
  • Resolved claims and billing issues
  • Worked independently to provide ongoing support to employee benefits clients
  • Prepared enrollment materials for clients
  • Assisted with strategic account wellness meetings, including wellness incentives, design, and reporting
  • Maintained client relationships by meeting every quarter
  • Handled enrollment changes and claims issues for each client as the client needed
  • Researched coverage and premium options and recommended the best coverage for my clients
  • Met with clients quarterly to determine any issues and to maintain client relationships.

Sales Coordinator

Florida Blue
09.2013 - 02.2018
  • Provided support and worked closely with assigned Renewal and New Sales Reps
  • Gathered data from clients for renewal alternates and new quotes
  • Prepared quotes and submitted documents for renewals and new sales
  • Established relationships with agents providing support and communication as needed
  • Maintained a 97% or above quality score
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations
  • Responded to customer questions and concerns to aid decision-making and reduce anxiety or hesitation
  • Established positive working relationships with colleagues, managers, and customers through regular communication and effective anticipatory needs
  • Knowledgeable on Florida Blue quoting requirements, products, and procedures
  • Worked with a team to assist in completing daily tasks and meeting goals

Education

Bachelor of Fine Arts - Visual Communications

Columbus College of Art & Design
Columbus, OH
1997

Timeline

Employee Benefits Consultant

FBMC Benefits Management
05.2023 - Current

Employee Benefits Agent

McMahon & Hadder, A Higginbotham Partner
11.2020 - 05.2023

Employee Benefits Account Manager

LandrumHR Workforce Solutions
09.2019 - 10.2020

Large Group Account Manger

Barnes Insurance & Financial Services
05.2018 - 09.2019

Sales Coordinator

Florida Blue
09.2013 - 02.2018

Bachelor of Fine Arts - Visual Communications

Columbus College of Art & Design

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Christine Burgos