Christine Burnham
Provider
El Cajon,CA
Summary
Dynamic Library Technical Assistant at Naval Medical Center San Diego, skilled in enhancing resource accessibility and streamlining cataloging processes. Proven ability in client communication and appointment scheduling, fostering a welcoming environment. Achieved improved operational efficiency through effective team collaboration and innovative digital solutions, ensuring exceptional patron support and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Library Technical Assistant
Naval Medical Center San Diego
- Assisted in cataloging library materials, enhancing accessibility for staff and patients through improved organization.
- Provided reference assistance to patrons, effectively addressing inquiries and promoting resource utilization.
- Collaborated with team members to maintain an orderly library environment, ensuring a welcoming atmosphere for users.
- Implemented digital cataloging systems, streamlining the retrieval process and increasing efficiency in resource management.
- Managed circulation desk operations, providing exceptional customer service while accurately processing checkouts and returns.
- Supported interlibrary loan processes by coordinating requests between different institutions for resource sharing purposes.
- Streamlined the cataloguing process for new materials, ensuring accurate and timely entry into the library''s database.
- Enhanced library user experience by providing efficient technical assistance and support in various library operations.
- Troubleshot technical issues related to computer workstations, printers, scanners, and other equipment used within the library setting.
- Collaborated with librarians to implement collection management strategies, improving organization and accessibility of materials.
- Maintained a clean and inviting library environment by performing routine shelving tasks and organizing materials according to established procedures.
- Located library materials, resources and technologies to fulfill patron requests.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Maintained secure environment by monitoring visitors at front desk.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
Provider
In Home Supportive Services
10.2021 - Current
- Provided compassionate care and support to clients, enhancing their quality of life and maintaining dignity.
- Assisted clients with daily living activities, ensuring adherence to individualized care plans and safety protocols.
- Monitored client well-being, promptly reporting changes to healthcare professionals for timely interventions.
- Developed strong relationships with clients, fostering trust and improving overall engagement in care activities.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
Surgery Scheduler
Naval Medical Center San Diego
02.1989 - 07.1997
- Coordinated surgery schedules for multiple departments, ensuring optimal utilization of resources and reducing patient wait times.
- Developed and maintained a comprehensive tracking system for surgical procedures, enhancing operational efficiency and accuracy of scheduling.
- Collaborated with medical staff to confirm patient eligibility and prepare necessary documentation, improving workflow and compliance with regulations.
- Assisted in training new staff members on scheduling protocols and systems, fostering a knowledgeable team environment.
- Streamlined communication between surgical teams and patients, ensuring timely updates and reducing appointment cancellations.
- Engaged with patients to address inquiries and resolve scheduling issues, promoting a patient-centered approach to care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Facilitated communication between patients and medical staff, improving clarity and reducing anxiety.
- Updated daily operating room calendars with accurate appointment schedules.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Science - Liberal Arts
Riverside City College
Riverside, CA06.1971
Skills
Customer support
Timeline
Provider
In Home Supportive Services
10.2021 - Current
Surgery Scheduler
Naval Medical Center San Diego
02.1989 - 07.1997
Library Technical Assistant
Naval Medical Center San Diego
Associate of Science - Liberal Arts
Riverside City College